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You have the option to make it work like a mass storage device. Once you plugged the USB cable on the phone, instead of PC studio, use mass storage. You can then browse the memory card like a thumb drive.
You still also have one option. Remove the microSD card and then insert it into a card adapter. And then finally, insert it to a card reader on your laptop.
Try this, I had a the same problem as you guys + found this on a web
forum. Quite a frustrating problem to have, It fixes the phone, but
after a while you have to do this over again. I am wishing I never
bought this phone, even though the reviews were really great.
Unplug usb cable from phone
Type *#52828378# into phone
this comes up
1 Trace setting
2 OTA type setting
3 Serial test
4 TFS reset
select 3 serial test
this comes up
1 PPP UP
2 Serial download
3 Run TCK
Select 2 Serial download
Phone will reboot.
Once rebooted, connect usb cable and pc studio will now work.
A hard ware issue (in which contact the manufacturer to discuss the situation to see if they have a firmware update to install that might help the situation or to make them aware of the situation)
A software issue (which some times a firmware upgrade can also fix. the manufacturer or your provider will also have that information on file. Some times they need to start hearing the complaints in order to make or create a solution for this problem as ive learned from working for an electronics manufacturer before)
A USB port issue (in which case most of the time it doesnt even read anything at all when you plug it in so chances are its one of thee above).
try removing then reloading software for the studio (ensureing it's the right version for the phone) check your usb cable works on both phone and pc end. you should be able to go into file and then CONNECT and it should allow you to connect with your phone automatically then follow the menus. To move stuff to PC click TO PC option and visa vers for stuff on your computer. 'Drag and drop' should also work with this.
Is you computer bluetooth? if not try buying a bluetooth dongle and software from samsung direct and try loading that.