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My panasonic dvd player and recorder is frozen will not function will not release disc or accept any commands DISPLAY SHOWS ??ERROR CODE U 99 RETAILER STATES I HAVE TO RETURN T O PANASONIC MOEL NUMBER DMR-EZ25EB

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  • lipworth Jun 23, 2008

    YOU ARE NO HELP I HAVE ALREADY BEEN ADVISED BY MY RETAILER TO LET THEM SEND THE MACHINE BACK TO PANASONIC UNDER WARRANTY

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Yes, U99 is a software issue most of the times, you can check this website for the newests software version for your player:

http://www2.panasonic.com/consumer-electronics/support/Drivers-and-Downloads/list-DVD+Recorders

Try updating the firmware (software) on your player, if not you might need to send it for service to a Panasonic authorized service center.

Posted on Jun 23, 2008

  • El Loco 1 Jun 23, 2008

    Did you check for the software upgrade?

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