Question about Gateway 504GR PC Desktop

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Computer not letting me open or close anything.

I was having trouble with my computer not wanting to stay on. the fans would come on an go back off within 5-seconds. so i replaced the power supply and it worked the computer stays on and everything boots up but when i go to open windows or close something on screen it does nothing like the motherboard is not reading what i want to do. please let me know if i need a new mb.

thanks heath

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  • Heath Talbot Jun 23, 2008

    i found the solution to my problem. i went and unpluged everything pluged back in and still no help. changed the mouse to a usb port and the problem was fixed.



    thanks for the help

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In some cases, the motherboard causes the screen to go blank and not load any program. Thats what happened to my HP Laptop. I called the company and explained them that nothing will load up and the screen went blank and they replaced the Motherboard.

So In tis case I think You need a new Motherboard.

Thank You and have a Great Day!!!!!

Posted on Jun 23, 2008

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Hi, I have a desktop computer, when you switch it works fine, then in five minutes it turns off and turns of automatiquement.ansi suite.What can can I do? Best regards


Maybe the computer is running hot. Can you power it right back on successfully when it shuts off? If you can't immediately turn it back on successfully then it is running hot and has to cool off before it will turn back on.

Three things that will make a computer run hot.

1. Dust - Dust inside the computer, dust clogging the fans and the vents. Dust around the heat sink and cpu. Take a can of Compressed Air and blow out the dust.

2. A fan not working. Make sure the fan inside the power supply is working and the fan that sits on top of the cpu and heat sink is working. Most computer will tell you when a fan stops working.

3. The Thermal Paste around the CPU and Heat Sink has dried up or is too thin to keep the unit cool. Apply a fresh coat of Thermal Paste.

If the system is not overheatting then you probably have a virus or infection. Try booting up in Safe Mode and see if the system will stay on for more than 5 minutes.

Turn off the computer, then hit the power button to turn it back on and immediately start hitting the F8 key repeatedly until you see SAFE MODE. Take the Safe Mode option and let it boot up. Safe Mode will look different to you, the screen will be darker and the icons bigger, this is normal. If the system stays up without shutting off, turn it off and reboot as if you are going into safe mode, but this time take the Safe Mode With Networking option (this will give you internet connectivity). When the system boots up, open your browser and download and install MalwareBytes, then run a Quick Scan.

Go to www.google.com and in the search box type: "Download cnet Malwarebytes" (without the quotes). Download and install malwarebytes from the sites download.cnet/malwarebytes. When the site opens up click on the Green Download button on the left. Do not click the Red Download button, that's junk. When it finishes installing the Gui Interface will open up with an offer to Accept a Trial Version or Decline. CLICK DECLINE you want the totally free version. Run a QUICK SCAN. As it scans, if it finds infections the number will be in red. When it finishes scanning, click SHOW RESULTS. A notepad text document will open up showing you the results. You can close the text document and go back to the Gui Interface where you will click REMOVE SELECTED RESULTS. The objects will already be selected for you. When it finishes removing the objects click ok and it will sometimes reboot your machine.


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hi gregrobinhol,

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hope this helps
thx
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