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Xerox Documate 152 file conversion issues

Hi,

I have a Xerox Documate 152 scanner. I am trying to scan in invoices to a particular directory located on an external harddrive connected to my PC. The PC is running XP Professional and the scanner was working fine recently and now isn't transferring the file correctly. It appears to scan the document fine with a status bar coming up showing percentage of completion, etc. Then it goes into document conversion mode (this is where I have selected for the scan to be saved as a .pdf and dropped in the directory) and says it completes, however the file never makes it to the folder. In fact, a search of the hard drive and other drives show that the file isn't being saved anywhere. I have verified that the user has write permissions to the directory we are trying to save to, validated that the scanner software is correctly setup to point to that directory, etc. Is there something I am missing?

Thanks,

Scott
President/CEO
Genie-Us IT

Posted by on

  • Scott Rieger Jun 25, 2008

    Irish,



    Thanks for the effort. I actually figured it out today by disconnecting the share drive, modifying some permissions to the overall drive, not just the folder I was trying to save to (allowing write privileges), and then re-connecting the share. This fixed my problem and allowed the scans to start writing to the correct location.

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Try saving the file on your desktop first, and see if it converts and saves correctly. Next, make sure that your external harddrive is detected correctly and visible under My Computer.

You could also try reinstalling the software and drivers. Try this first and let me know how it goes..

Posted on Jun 23, 2008

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Xerox documate 152 scanner - won't scan


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I am a Support Engineer with Xerox Scanners.

If scanner is stopping @ 98% is normally due t oa communication problem. Make sure USB cable is conencted to rear of PC ,and cable is no longer than 6ft..


We also have an extensive support site and knowlegebase at http://www.xeroxscanners.com/en/en/support/


If you continue to experience trouble, please feel free to contact us by calling 800-648-0410bsat4ube4gblqiaaaaasuvork5cyii=.

Regards,
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Scans two pages and stops midway through the next page. This just started happening. I scan in bulk, archiving payables. I've tried restarting both my computer and the documate and problem still continues....


I've seen this issue happen when the wrong driver was being used. When you install the documate, it installs 2 drivers. The WIA driver (windows acquisition driver) and the TWAIN driver. Make sure that you are using the TWAIN driver.

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My Documate 152 is saying paper jam but no paper jam


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Resolve issue by powering off the scanner, opening the paper path section, removing the adf, and then re-seating the adf.

Mar 26, 2010 | Xerox DocuMate 152 Pass-Through Scanner

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Jan 10, 2010 | Xerox DocuMate 152 Pass-Through Scanner

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Xerox Documate 152 - Scan quality is now V.BAD!


I would go to Xerox.com and look up their knowledge base. Here is a copy of data from their site related to this problem:

Symptom: Scanned images have poor image quality, are fuzzy, unclear, or hard to read.
Cause: There are several things that can lead to poor image quality including the scan settings, dirt on the scanner, and driver problems. Solution: Note: If you scan as a PDF file and your scans look fuzzy when viewed in PaperPort, try right clicking on the file and selecting "Open" to open them in Adobe Reader. If they display fine in Adobe Reader then there is nothing wrong with the scans, it is simply that they are not being displayed well in PaperPort.

The following solutions can help resolve poor scan quality.

Solution 1 - Adjust the scan settings

Try increasing the resolution of your scan. 300 dpi to 400 dpi should be clear for most images
  • If you are scanning in Black and White, try Grayscale or Color. Some images will not display correctly in Black and White
  • You can also try adjusting the brightness and contrast
  • Note: For information on adjusting your scan settings, refer to the user guide for your scanner
Solution 2 - Clean and Calibrate the scanner

Note: Calibration only applies to sheetfed scanners.

Use the link below for instructions on cleaning and calibrating (if applicable) your scanner:
Solution 3 - Reinstall the scanner driver Select a link below for instructions on reinstalling your scanner driver:

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Xerox ducuMate 152, password recently does not work


You could reset the device, that usually resets everything - the downfall is that you will have to re-configure everything.
  1. Right-click on the One Touch icon and choose Show Hardware from the pop-up menu.
  2. The Hardware Properties dialog box opens and shows information about your Xerox DocuMate 152 scanner.
  3. Click the Properties button.
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If this doesn't fix the problem please post a comment, I will do some more research into it.

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