Question about Office Equipment & Supplies
I have a Xerox Documate 152 scanner. I am trying to scan in invoices to a particular directory located on an external harddrive connected to my PC. The PC is running XP Professional and the scanner was working fine recently and now isn't transferring the file correctly. It appears to scan the document fine with a status bar coming up showing percentage of completion, etc. Then it goes into document conversion mode (this is where I have selected for the scan to be saved as a .pdf and dropped in the directory) and says it completes, however the file never makes it to the folder. In fact, a search of the hard drive and other drives show that the file isn't being saved anywhere. I have verified that the user has write permissions to the directory we are trying to save to, validated that the scanner software is correctly setup to point to that directory, etc. Is there something I am missing?
Try saving the file on your desktop first, and see if it converts and saves correctly. Next, make sure that your external harddrive is detected correctly and visible under My Computer.
You could also try reinstalling the software and drivers. Try this first and let me know how it goes..
Posted on Jun 23, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
Jun 23, 2014 | Xerox DocuMate 152 Pass-Through Scanner
I am a Support Engineer with Xerox Scanners.
If scanner is stopping @ 98% is normally due t oa communication problem. Make sure USB cable is conencted to rear of PC ,and cable is no longer than 6ft..
We also have an extensive support site and knowlegebase at http://www.xeroxscanners.com/en/en/support/
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