Question about Creative Labs Zen Digital Media Player

2 Answers

Zen shuts off after only playing a few songs

I charge it nitely from the back of my pc. but it still turns off

Posted by on

  • fastracer101 Oct 26, 2008

    hey i have the same problem but i dont know how you are giving advice or tips how to fix this...you are just talking about the battery. I need help because i am so frustrated of it shutting off after playing like 3 songs and i dont know how to fix it.

  • sydness Nov 02, 2008

    my zen will play about three songs and it says idle shut down and shuts off automatically. it says the batteries completely full but it still shuts off. i'll turn it on and it does the same thing again. HELP!



    p.s....does it maybe need some kind of an upgrade?

×

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 167 Answers

How long have you been doing this for (months)? You may have already drastically reduced the life of your battery

Battery
& Charging

The Zen’s battery:

The Zen uses a 3.7v rated Lithium-Ion rechargeable battery. A 3.7v rated Lithium-ion battery actually gets charged to around 4.2v with a tolerance of +/- .05v. A charge of 3.7v/3.8v is actually about a 50% SoC. At 3.3v, lithium-ion batteries have typically only utilized 70% of its 100% charge capacity.

Charging Voltage = 4.2v (4.1v)
Nominal Open-Circuit Voltage = 3.7v (3.6v)

A note on Over-Discharging and Over-Charging:

In general, Lithium-Ion batteries do not like to be overcharged (usually above 4.2v) or excessively discharged (under 2.5v-3.0v). If a Lith-ion battery falls below 1.5v, then typically you shouldn't try to recharge it at all for "safety" concerns. A fully discharged lithium-ion battery causes the formation of copper shunt in the cell which begins to get extremely hot when attempting to recharge. A lithium-ion battery should not be charged above 4.3 volts. Above 4.3 volts and the cell causes lithium metal plating on the anode. The cathode material becomes an oxidizing agent and loses stability and begins releases oxygen. This can cause the battery to heat up. Lithium-ion cells should never get above 130°C (265°F). At 150°C (302°F) the cell becomes thermally unstable and can eventually lead to a thermal runaway. These are the safety reasons why the low and high voltage cut-off and temperature sensing circuits are used. If the internal temperature of the battery gets to high, the temperature sensing circuit can initiate a mechanical pressure switch that will permanently cut-off the current path and prevent anymore charging.

How do you charge the Zen (Battery)?

It can be charged by connecting it to a USB port on a computer or by using an AC Wall Charger within the Zen's charging specs (see below).

Can I use my cell phone's AC Charger to charge my Zen?

I believe the max input voltage of the Zen is around 5v. Most devices that can charge or run off the USB host power can handle the max 5v of USB ports. 4.2 volts is usually the max Lithium ion batteries are charged to. It is usually around when the high voltage circuit is triggered and stops the charging of the battery. I would not connect a charger to the Zen that puts out more volts then 5v with an output current beyond 2400mA (2.4A) to be safe.

When and how often to charge?

To be safe, I would avoid frequent full discharges because this puts additional strain on the battery and usually shortens its life. Partial discharges with frequent recharges are better than one deep one. Recharging a partially charged lithium-ion does not cause harm because there is no "memory effect" like with older type Ni-Cd (nickel-cadmium) batteries.

Do I need to charge the Zen for hours before I use it for the first time?

With Lith-Ion batteries, the first charge isn't any different then any other charge. There is no technical need to fully charge it the first time you get it other then the fact of being able to use it longer since it will have a full charge. They are not like other types of previously used rechargeable batteries that needed the full charge at first. Most likely by the time you get everything all figured out and loaded onto the device, the battery would be fully charged anyway.

Please note: I do recommend that you at least connect the Zen to a computer while it has sufficient charge on the battery in order to properly be detected and have its devices drivers load properly. In other words, don't use your new Zen for a period of time to where you drain enough power from the battery to just come on and turn off automatically or to the point the Zen doesn't come on at all. If you do, then you may have detection and charging issues when you go to connect the Zen to the computer.

How long will the battery in the Zen last?

Lithium-Ion batteries have a life span of about 300-500 discharge/charge cycles or 2-3 years from being manufactured.

Storing or not using the Zen for long periods of time:

Lithium-ion batteries (by themselves) with no built-in voltage monitoring circuit have a really low self-discharge rate (1-2% a month) when not being used. Having the addition of voltage monitoring circuits will slightly increase the discharge rate, but should not reach the point of excessively discharging the battery to where it won't turn back on unless sitting unused for an extended period of time and if its last state before powering off was a already in a low voltage state. So, as long as you aren't storing it for long periods of time at a low discharged voltage, the battery should be ok to recharge.

Accidently left the Zen plugged into the Computer all night or for a long period of time:

I wouldn’t make a habit of doing so. Long term usage like that could shorten the life of the battery. Although you may be fine for a while, leaving it plugged in occasionally all day and night, most likely won't hurt it, but leaving it plugged in every day and night may not be a good idea. Although once it is charged to 100%, the battery's internal high voltage cut-off circuit should keep the battery from over-charging and the devices charging circuit should keep applying a trickle charge when detected a drop in charge below full. However, keeping a Lithium-ion battery plugged in and fully charged keeps the battery's temperature elevated. Exposure to prolonged elevated temperatures can cause capacity loss which can then cause the battery to no longer be able to charge or hold a charge. Plus, it may be a small chance, but there is a chance that exposure to this condition for long periods could also increase the chance of a circuit failure (charging, high voltage, temperature sensing) and allow for a severe over-charge to take place to the point of thermal runaway which has been known to cause the occasional "exploding" battery, but in most cases just melt (and take some of the device with it) or catch fire.

A note regarding USB and charging:

Per the USB specs:
USB 1.1 = Minimum supply voltage is 4.4v
USB 2.0 = Minimum supply voltage is 4.75v
Both maximum supply voltages are 5.25v and a current of 500mA.

Before the USB bus interface can begin charging a device (Zen), it must return a device identifier to the hub driver (or device driver). Once the hub driver has the returned information from the device (like power requirements, supported transfer speeds, etc.), it can then begin charging the device based on those retuned values. This process is called Enumeration. Until enumeration has completed, it may not draw more than 100mA from the bus. Once enumeration has completed, it can then begin drawing up to the 500mA allowed by the USB bus.

Posted on Jul 20, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Go in to settings and make sure you have not got it set on a "sleep" setting. The sleep setting stays set until you turn it off unlike most sleep settings which only work the once before returning to the original setting.

Posted on Nov 04, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Creative zen became frozen


Let the battery completely drain, and after a while charge it using the charger available else thru computer without turning it on.. let it charge for 50% and then try switching it on. Try this if not get back to me.

Jan 21, 2010 | Creative Technology Zen MX Black (8 GB)...

2 Answers

Freezes at beggining of song


I had the same problem with my Samsung player.

Just do the following...

1. Turn player on and format it from the settings. And then reload only few songs and check if it works or not.

If the above method doesn't work, then...

2. Connect it to a computer > Right click on the player > Format.

After formatting it must work. If it still doesn't work then obviously the problem is with the music files that you played.

But still, if you need to re-install the firmware then provide me with the name of the model.

Hope it works. If not, I am here.

Aug 31, 2009 | Creative Labs Zen Digital Media Player

1 Answer

My creative zen 4gb will freeze when playing any media


It is possible a virus has infected your device. If there is no virus in it, then it require re-programming. Visit http://www.s1mp3.org and find the appropriate firmware and tool. Try to reprogram it.

Jul 06, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen V Plus locked up, will not shut off


After 3 1/2 hours, the battery went dead. I waited a couple of minutes, then plugged it into my computer to see if the battery would charge. It started charging. A few hours later I went back to check on it, and it showed a full battery. I disconnected it from my computer, and turned it on. It came on, but the screen just said "Low Battery". I then plugged it back into my computer, and the screen said "Rebuilding Library". I left it for about a 1/2 hour, and it was done. I unplugged it from my computer, turned it on, and it works now!! Hope this helps out everyone else who has the same problem.

Feb 12, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My Zen v plus won't turn on. The reset button is broken and it will have the play/ pause button blinking but it doesnt seem to be charging. The computer reconizes it for a couple seconds but then the...


Hi,

To resolve this problem, establish that the player is charging correctly as follows:
  1. Connect the player to a USB port on the back of a desktop PC, to a powered hub, or to a power adapter (separately available).
  2. Check the display for the charging icon battery_ac_charge_1.jpg.
    • As the display times out after a few seconds, press any button on the player to reactivate the display.
    • If the battery is fully depleted, the charging icon may not be displayed.Cup the player in your hands to check that the blue power LED behindthe Play/Pause and Options buttons is glowing on and off repeatedly. This indicates that the player is successfully charging. After 1 hour of charging, power on the unit to activate the display. The charging icon should be displayed.
  3. Allow the player to charge for at least 6 hours. During this time, if charging from a USB port, please ensure your PC does not enter a power conservation mode (Standby, Sleep, or Hibernate) as this will interrupt charging.
Ifthe player does not indicate a charge, or will not power on after atleast 6 hours of charging, please contact Customer Support.
Creativerecommends updating your ZEN V or ZEN V Plus firmware to take advantageof new features and functionality. To learn more, click here.

Hope this helps

Chris (ziraffa)

Jan 09, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

No license to play/sync license from PC - Zen Creative V Plus


Try putting the songs on your PC if they are not there already. Delete all the songs from your Zen, then reload them.

Dec 01, 2008 | Creative Labs Zen Touch MP3 Player

4 Answers

My Creative Zen has a white screen but syill plays music


http://www.youtube.com/watch?v=a8g0sh7pc54
1. Fully charge the unit
2. Get a song to play
3. Lock the device
4. Wait for black screen and leave it like that for 20 seconds
5. Hold the play/pause button down and move the side switch out of lock mode, then push all the way down (like you're turning it off) and release (back to middle position)
6. Release the play/pause button

Sep 19, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Creative ZZZZEN


queen, i just talked to someone from creative and then may get your Zen replaced if under warranty, they said it depends status of the unit.

http://us.creative.com/support/warranty/rma/rmastatus.asp

Jun 23, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Zen stone 1GB low battery even after charging


go and delete some songs by this your zen memory is free.
and go to adjust power property and select the right power management for ur eqipment.

Jun 22, 2008 | Creative Labs ZEN V Plus MP3 Player

Not finding what you are looking for?
Creative Labs Zen Digital Media Player Logo

363 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs MP3 & Digital Media Players Experts

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Sudeep Chatterjee
Sudeep Chatterjee

Level 3 Expert

3267 Answers

Are you a Creative Labs MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...