Question about Creative Labs Zen Digital Media Player

1 Answer

Creative ZZZZEN After playing only a few songs my ZEN just shuts off. The blue light is still showing that it is on but the screen is blank. I charge the battery every nite and still no luck. I've upgraded the firmware using the recovery tool. No luck HELP

Posted by on

  • a_queen Jun 24, 2008

    this did not help my problem. all the advice i am getting is the same. recovery tool, download firmware, use pc usb on back of computer. it's been a month since the purchase and i don't have the receipt. i have the box it came in but the receipt is missing



    BMagic

  • marlon john madrid
    marlon john madrid May 11, 2010

    is it still under the warranty period? becuase after using the recovery and it still had no good status, you have to let creative know about this. had the same issue on my MuVo just the backlight on blue but no display, i had to take pictures of the device, e-mailed to creative customer service and they had the device replaced.

×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,689 Answers

Queen, i just talked to someone from creative and then may get your Zen replaced if under warranty, they said it depends status of the unit.

http://us.creative.com/support/warranty/rma/rmastatus.asp

Posted on Jun 24, 2008

  • marlon john madrid
    marlon john madrid Jun 24, 2008

    creative has good customer service as far as my experience, contact them and they will be able to provide you options on getting it replaced, i think it is called one time replacement but at least it will be replaced.



    good luck

×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

ZEN will not power up


First back up all of your music and do this: Turn off the player and make sure it is disconnected from the computer. Then press and hold the play/pause button and turn it on simultaneously. It will then enter recovery mode. Scroll down and select format (all) and let it format and it should work like normal. If it freezes again, then you may need a firmware update.

Apr 29, 2010 | Creative Labs Zen Digital Media Player

1 Answer

Creative Zen M:vision - can't turn on/off, permanent blue light


Well, i didn't charge mine over night, was listening to it in the evening while doing some chores and all of a sudden it stopped playing, Blank screen and permanent Blue light. I tried to turn if off but it didn't respond so i left it. In the morning, it went off itself (guess the battery was low). So i connected to the computer and inserted the ZEN CD. As i was exploring the CD looking for a solution, then all of a sudden the screen came up with a note "Rebuilding..." after 5 secs it came on. With all my files intact! I hope this wud be helpful, You could give it a shot, after all there's nothing to loose!

Jan 15, 2010 | Creative Labs Zen Digital Media Player

1 Answer

My mp3 player stays on all the time and i cant turn it off


  1. Check that the Creative Zen Touch has the most current version of the firmware driver. Firmware updates typically fix most common errors and problems encountered when using the Zen Touch. Turn on the MP3 player and select "System" in the home menu. Click "Information" then press "Settings." Select "About." Look for the internal firmware's version number listed under "Version." The most recent firmware is 2.01.00 and was released in 2006. If your software is outdated, download an update from the Creative support site: http://support.creative.com/downloads/download.aspx?nDownloadId=100120
  2. Ensure that the song files you are trying to transfer to the Zen Touch are compatible with the player. On your computer, right click the song file to view its file format. The Zen Touch can play all unprotected WMAs, WAVs and MP3s. It does not support the popular protected AAC format that is used in online stores such as Apple iTunes.
  3. Verify that the Zen Touch's internal battery is fully charged. This may cause what appears to be a blank or dead screen, as well as slow responsiveness to your touch. Insert the power adapter brick connector into the Zen Touch's power port found on its right-hand top corner. Plug the adapter into a wall outlet to begin charging. The MP3 player will be finished charging in four hours. You may use the MP3 player while it is charging, but this may slow down the charging process.
  4. Adjust the screen contrast on the Zen Touch. This may resolve any issues you have with viewing the screen in bad lighting. From the main menu, click "Settings" and choose "Contrast." Slide your finger up or down the Zen Touch's touch pad to adjust the contrast to a suitable setting.

Sep 24, 2009 | Creative Labs Zen Touch MP3 Player

2 Answers

CREATIVE ZEN MOZAIC WON'T TURN ON!!!!!


i just reset mine as mine would not turn on, i held it for a few seconds ant then turned it on and it came on! but mine is chargint at the moment, but the flashing light is red! i thought it was supposed to be green??? Can anyone help?

Sep 03, 2009 | Creative Labs Creative Technology Zen MP3...

3 Answers

My Creative Zen won't turn on or so sizes of charging.


On the bottom is a very small hole. Put a pin in and push, it will start your creative up again.

Mar 09, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

When i turn it on its blank and only shows blue light


try using a new battery or tapping in...that happens to mine sometimes too

Aug 04, 2008 | Creative Labs Zen Nano Plus MP3 Player

1 Answer

Blank zen


http://serviceman.site88.net/index_files/MP3Players.htm

Aug 04, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Zen stone 1GB low battery even after charging


go and delete some songs by this your zen memory is free.
and go to adjust power property and select the right power management for ur eqipment.

Jun 22, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative Zen Vision M - Dead Machine


unfortunately,the best solution is to send it back to creative for them to check it out. this sometimes happens when the player has been unused for too long and battery "under charges", which there is a solution.but seeing as u used it under normal conditions,that cant be the problem

Jun 13, 2008 | Creative Labs ZEN Vision:M Digital Media...

Not finding what you are looking for?
Creative Labs Zen Digital Media Player Logo

Related Topics:

57 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs MP3 & Digital Media Players Experts

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Sanath Kumar V

Level 3 Expert

684 Answers

Are you a Creative Labs MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...