Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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Western digital hard drive

I bought one of the above small "passport series" about a year ago and put all data from my old computer on it. when I have connected it to my new one and tried to retrieve the data I can't work out how to access it and when I try to "sync" it is asking me to purchase a kiy for the product. shoul I do this?!

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  • paulmcguire Jun 23, 2008

    I can do but it all appears to be encrypted!!

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The drive should have shown up in My Computer as an removable device. You should be able to browse it's contens from there.

Posted on Jun 23, 2008

  • Dean Joly
    Dean Joly Jun 24, 2008

    In your case I would connect it to your old computer, move all your data off of it, then format it fresh. Once it's formatted then any encryption you may have implemented will be deleted. You can then put your data back onto it and should not have any problems copying it to your new computer.

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1 Answer

My Western Digital Passport 80GB Hard Drive is no longer detected when I plug it in. The power light is on, the drive is running but it is not detected on either of my computers running Windows...


Any external disk-drive as small as 80GB is probably "out-of-warranty" -- it's likely that the disk-drive inside the enclosure has "died".

You have two options, not mutually exclusive:
* exercise the Western Digital "Customer Loyalty" program -- find the serial-number of your Passport, and access WD's web-site to buy a new Passport, citing the old serial-number to qualify for a significant discount on your purchase;
* open the enclosure, disconnect the disk-drive from the USB-to-disk-drive adapter, buy a new, compatible, disk-drive, and connect it to the USB-to-disk-drive adapter, to "frankenstein" it, creating a "new" external storage-device.

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You need to try it on a differant computer. That will let you know if the problem is the external drive or the usb ports on your computer.

Usually it is the usb interface on the external drive. You can buy a new usb enclosure and take the hard drive out of your passport drive and put it in the new enclosure. That will get you acess to your data again. You can find enclosures for as cheap as $14 so this is worth doing.

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You've tried different USB cables; so, that cannot be the problem.

You've tried connecting to different computers; so, the problem is _not_ your computer.

What's left is "inside" the case:
* the USB-to-disk-drive adapter,
* the disk-drive.

Open the case, and remove the disk-drive, and connect it as a "slave" drive to some computer.
If it is detected, then the USB-to-disk-drive adapter that has failed.
If it not detected, then the disk-drive itself has failed.

FInd the serial-number on the Western Digital disk-drive, and enter it onto Western Digital's web-site, on the "check-warranty" page. If it's older than 3 years, the warranty probably has expired, unless you were "lucky" and got a 5-year warranty.

Western Digital has a "Customer Loyalty" program -- just buy a new Passport through their web-site, and cite the serial-number, and you'll get a significant discount on _their_ price (could be higher than your local retail computer-store) for a new (probably larger) Passport.

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i almost have the same problem, i bought the
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Hi i have this "Western Digital WD Passport 250GB Portable" Problem Now! broken one of that pin where usb connect to hard dirve .


I did this once had to solder an interconnect to the other side of the connection of the PCB then use a small croc clip to make the other connection worked just fine just not aesthetic

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The drive in the case is broken. You will have to take the drive to data recovery centre to recover your data.

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Unfortunately, these drives are not made to be dropped.

It sounds like it was damaged by the drop which could have rendered the read/write heads inoperable or mis-aligned.

Contact Western Digital for a warranty replacement.

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It could be that your computers do not put out enough power in the USB ports. (Apple laptops are notorious for this). You can call up Western Digital and tell them that it is not working and they will send you a free dual USB cable. This cable has one plug for usb power and one for data so the drive should work with it (although it will use up 2 of your USB ports!!).

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