Keeps going off line and then freezes / can't turn off
My WD 500GB keeps going offline - works fine for about 1/2 a day but then when I go to access it at some point, it says I have no rights/permissions to access it. It appears on my network, however, and so must be connected. Then it won't let me turn it off via the power button on the front. When I unplug and then plug back in again, the thing turns over and over (wurring and ticking) and the light won't even go on. The only way to get it back online is to wait a couple of days with it unlplugged, then plug it back in again.
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It "died" -- either the electronic circuit-board "under" the "spinning" part of the disk-drive has short-circuited, or the motor that spins the recording surfaces has quit.
You've tried it on another computer -- so you've done all that you can.
Any 500GB disk-drive is likely to still be under the W.D. warranty.
Open the enclosure, and get the model-number and serial-number from the label on the disk-drive.
Then, access the W.D. web-site, and click "check warranty status", and enter that information.
If the warranty is valid, W.D. will replace the device, at minimal cost to you.
If the warranty has expired, W.D. has a "Customer Loyalty" program -- purchase a new W.D. device from the W.D. web-site, and you qualify for a good discount on your purchase.
Or, remove the disk-drive from the enclosure, buy a replacement, compatible, disk-drive, and "transplant" it into the enclosure, to create a working external storage device.
if there you can connect via usb cable try to observe if detection lost, if connection still freeze the problem most likely in hdd. but if work fine may be in network connection related check for patch chord possible lost connection.
It's a MioNet issue -- if you create a new MioNet account and reset the WD Anywhere Access/MioNet settings on the My Book World (accessible from the drive's interface on its http://ip or http://name address), you'll be able to access the drive again.
So here're your steps:
1. Reset the My Book World's MioNet settings (there's a reset button within the interface) 2. Uninstall MioNet (restart when it tells you to) 3. Re-install MioNet from the CD that came with your drive (restart again when it tells you to)
During this process it should find your My Book World and ask you to give it a name. Once you have completed the process, you should see the My Book World once again in your MioNet interface and be able to see the folders that are only visible when MioNet is running.
If you have any questions or want to speak with a MioNet Tech (I am one of them, my name is Laura), call our WD number at 1-800-275-4932 and tell them you have "Account Bug"