Question about Mitsubishi WD-52525 52" Rear Projection HDTV

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Mitsubishi TV issue

Hi, Did you resolve your blue screen issue. I'm having the same issue and called a repair person today. It seems that many folks had the same issue. Did Mitsubishi fix it for free??

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  • jefff1960 Jul 22, 2008

    my 52" dlp screen just went to all blue with only a circle of blue/white static in the center of the screen. I get no picture from cable or dvd inputs. The on screen displays for sound etc show up at the bottom of the screen.

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1 Answer

No, they did not fix the problem. I spoke with a non-english speaking customer service representative who kept saying the same thing, you must take the television to a repair depot before we can help you. The nearest Mitsubishi shop wanted $150 to diagnosis the problem. Based on reading the online material it is pretty clear what the problem is related to heat causing capacitors to prematurely fail. My big problem is "do you invest $150 in television that could be replaced for less $1000 with similar technology without any assurance that the company is going to help". From the other post, it appear that the repair is going to be between $600 and $1000. By the time I had finished speaking with the customer service representative, I had concluded that Mitsubshi will not be enjoying anymore of my money. I tried my best to get past the first level customer service person but with no luck. I believe that a conversation with higher level management person would yeild more acceptable results. I would be willing to $200 to 300 to have the repair made.

Posted on Jun 25, 2008

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