Question about HP Officejet 5610 All-In-One InkJet Printer

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Scanner I have been using my scanner successfully all weekend. Now, when I try to scan, it goes through the scanning process but what it shows me is scanned is blank/empty. Two scans ago it had colored lines through it so I guess it deteriorated over the last 3 or 4 attempted scans. How do I resolve this? Thank you - any direction much appreciated. Best, Mary

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  • melorigan Jun 23, 2008

    Yes, but what is an LED failure. If it is that what should I do?

    I will de-install and re-install my printer drivers.

    Best,

    Mary

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Can you still see light move up and down the scanner when you scan? If not then the lamp burnt out. I looked quickly for a replacement lamp and it looks hard to find. If the bulb is find then the picture pick-up element is faulty or its trailing cable is broken. If the bulb is hard to find then these parts would be even harder. There probably isn't much that can be done for you machine if it's not under warranty. If it is under warranty then don't hesitate to call HP.

Posted on Jun 23, 2008

  • Dean Joly
    Dean Joly Jun 23, 2008

    An LED is a light emitting Diode which are the little electronic lights found in most electronics these days. You scanner either uses LEDs or a fluorescent lamp to produce the light needed to scan. I very much doubt that re-installing your drivers resolves your problem. I you bet that if you did a copy using your printer the result would also be blank. Copying does not use the driver or the computer at all.

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Try and uninstall and reinstall the drivers. If that doesn't help it sounds like you might have an LED failure. If you need the drivers let me know.
Keep me posted,
Lee

Posted on Jun 23, 2008

  • Lee A.
    Lee A. Jun 23, 2008

    It is a part in the scanner that has to do with actually scanning the picture(not getting technical). When the lines show up on the scans thats when it is failing. Depending on how long ago you bought it, it still may be under warranty and you can have it serviced. Otherwise you can always pick up another all in one for about 40-50$. Then still use that printer for printing and the new one for scanning.
    Keep me updated.
    Thanks,
    Lee


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