Question about Dell 5110cn Laser Printer

1 Answer

Paper not picking from tray 1

Even tray 1 loaded with a4, printer will detect it as letter and it gives 024-964 error. Any solutions will be appreciated?

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  • Coss May 11, 2010

    When you say tray 1 do you me the slide out tray? Or the manual feed space?

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  • Expert
  • 188 Answers

More then likely the paper feed rollers are worn. These rollers are replaceable, and are also included in the maintenance kit.

Posted on Sep 28, 2008

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1 Answer

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Change the printer properties to use paper from the automatic feeder tray. And, unless you are in Europe, you probably don't want to specify A4 paper. Try "letter" or some other size.
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If you normally print on letter sized paper, then some program you are using is trying to print on A4 paper (PDF files often the culprit) and the default on most printers is that if they do not have the paper loaded it will ask for it from the MP tray. You can check your printer settings as you may be able to tell the printer to automatically sub letter paper when A4 is requested.

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Please determine what size you are trying to print (A4, Letter, Legal, etc.). The printer is requesting A4 sized paper in the maunal paper feeder becuase either you selected manual feed or the setting for the default try (usually tray 1) is not set to the correct paper size. In your case, make sure the green slide adjustment on tray 1 is set to A4.

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Printer i making a weird clicking sound. It won't print. It has error light On. Status: load tray 1 / Plain letter Toner level is 80%


check if there is a paper at tray 1. if so, may be the printer is unable to pick up paper due pick-up roller problem. try to remove the tray and look in the middle, there should be a rubber like roller. if its too glossy it cant pick the paper.

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Iam facing in hp 4050 printer,when i have giving command from tray 2,printer is giving error on display 41.3 unexpected paper size but from tray 1 is working ok.i have done already in paper handling menu...


swap trays and test - if OK then your tray is set up wrong. remove paper and check that it is set for letter. also check the small switch (if there is one) on the Right hand side of the tray that maybe set to customer - change to standard. compare trays so they look the same - and check the settings in the menu for letter / plain on both trays

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Paper won't pick up from the paper tray. I keep getting a load error message or paper tray message no matter how I load the paper. I get the codes "A4" and "024-964" Thanks


Check your printer for paper size and type settings. Ensure they are set to letter and plain1. Also check the program you are printing from (Word, wordperfect, etc) and ensure the paper size is correct there as well.

Feb 25, 2009 | Dell 3100cn Laser Printer

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Dell 3100cn Printer will not print


I had to actually change the settings in Microsoft Word to resolve this problem.

If you go to page setup > paper source > there should be lists for "first page" and "other pages".

You can set this to "as per printer settings" and hopefully it should work.

childofsai

Jan 08, 2008 | Dell 3100cn Laser Printer

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Tray 1- load plain letter


Linda,

On printer check media/paper type tray 2 or 3 is plain and tray 2/3 is set for letter paper size too, via printer control panel. Also check under paper handling other options for tray 1, also on tray 2 and 3, I think there is a blue little round switch on left should be set as letter not custom.

Some paper types cannot be feed from anywhere else but tray1/bypass ie labels/laminate/card stock.

Check print driver on pc has tray 3 option installed and is not set as default to print to manual bypass/tray 1

light flashing cause printer wants paper type/size that it "thinks" it hasn't got in tray 2/3

If that dont cover it...post back

Soulvisitor :-)

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I think I solved my printer problem: Chang the paper size to LTR in the printer panel. then go to compter printer setup and choose printing preferences and choose page setup and chang the paper size to Letter (LTR) also. hope this is helpful.

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