Question about HP DVD DRIVE DVD Drive

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DVD Drive ...missing?

I'm helping my chaplain out with his computer. He has a HP Pavilion dv2715nr notebook (everything standard; no added frills). The DVD drive is not being read by the computer. The hardware is properly installed. I push the eject button it ejects the disc, the light comes on before opening and after closing, it spins to read the data on the disc. The computer itself doesn't read the drive.

In "Computer" the only drives available are C: and D: (recovery). Even the device manager does not show an installed DVD drive. My first thought is that in some way or another the drivers for his DVD drive were removed. Where could I download the drivers? Or do you think that perhaps it is a different problem altogether?

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  • Knewl2 Jun 26, 2008

    I have the same problem, can anyone help?

  • pcarnohan Oct 08, 2008

    i have the exact same problem

  • Laura910 Dec 06, 2008

    I have the same problem. My laptop is an HP DV2200. It happened right after I installed some photo software.

  • Anonymous Jan 28, 2009

    exact same


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I HAD THE EXACT SAME PROBLEM THIS WORKED!!!!!! This information is excellent but if you get to the point where you can't find the upper and lower filters and you go to your BIOS and that don't help and yet your DVD/CD ROM still physically works but the computer doesn't want to acknowledge it then try this it is FM......Make sure you have a DVD ready..... goto your Control Panel....System.....Device Your DVD in the Driver then Right Click on... Disk Drives....Click.... Scan For Hardware Changes...........It Worked for me when none of these things worked like I said FM....

Posted on Dec 26, 2009

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Do you still need help with this?

When you bootup and access the setup screens by pressing F10 there is a property value for your multi purpose bay. It can be released at any time or only when the laptop is off. Is this set to anytime or was it set to only when off when you ejected the drive?

In any case you would need to reinstall the driver from HP and maybe then the drive bay could work. Otherwise, if its set to off and the Chaplin may have been doing this without using the Icon in the system tray to Safely Eject, etc. If done correctly youu usually okay. But, lets assume he hasn't. The drive bay chip may be damaged but I doubt it. To fix this you need to update and use the automatic software updater program. This should resolve issues, then it may not but it most likely will take care of a lot of problems including this. Click on the link below..

Here's the new software updater download location.

Should this is not work, Press F8 on startup and you'll see boot from D: the recovery partition. Do that. If its not on the first F8 screen escape and press F8 again immediately. You may see Repair my installation or words to that effect instead of Safe Mode.

Good Luck,
Please don't forget to rate this solutoin.

Posted on Jun 28, 2008

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