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AC not cooling

I have a brand new AC and it "works," but it doesn't cool. I looked at the troubleshooting in the manual and it doesn't seem like anything would apply since it is brand new. Thanks.

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  • jbajdek Jun 23, 2008

    I have a Sovereign portable air conditioner 14000 btu just out of the box and its not cooling my room either??????? what am I doing wrong?

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  • 525 Answers

On any new appliance, if you get it home and it doesn't work:
1. Read the user's manual, (That's a good boy!)
2. Immediately return it to the selling dealer.
3. Contact a factory authorized servicer. If you can't locate 1 then contact us and let us find 1 in your area.
3a. DO NOT attempt to service the unit!!! All new appliances come with a factory warranty and any unauthorized work on the unit will void the warranty.
Tip: Always provide the complete information provided on the manufacturers product information data tag, located on the unit, and not in the user’s manual. This will help you acquire a more accurate and expeditious response to your complaint.


If my assistance helped resolve this issue, please show your appreciation by rating how effective my advice was in resolving this issue.
Thank you,
Dave E. (Illeagle)

"Your satisfaction is my personal reward"

Posted on Jun 23, 2008

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