Question about HP LaserJet P2015 Printer

2 Answers

Paper Jam Error on HP 2015

I have a HP2015 And has the paper jam light on it. I have checked to printer for any jams and its clear but it still says that a jam is there any ideas?????

many thanks

Posted by on

  • 3 more comments 
  • jcucci Dec 01, 2008

    jam lite stays on not blinking just a steady lite

  • wiokco Dec 04, 2008

    Sometimes only the paperjam light is on, other times the toner and paper lights are on (not blinking) as well.

  • Anonymous Jan 08, 2009

    I have a continual paper jam light on. No paper can be found in any of the ports. Any ideas

  • patzee50 Jan 12, 2009

    Paper jam light comes on and won't print. I unplug, etc. and then can print for a while... but eventually the paper jam light comes on again and the printer freezes. No paper jam can be found.

  • Anonymous Apr 30, 2009

    Got the same problem here. A 2015n that flatly refuses to accept the fact it doesn't have a paper jam. Is this likely to be a firmware problem or something else.

×

2 Answers

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 14 Answers

For whatever reason the printer internal programming became corrupt showing that there is a paper jam. After checking the paper path and a quick can of air sprayed into the tracks, I proceeded to attempt a Cold Reset.

1) Remove the paper tray.
2) Remove toner cartridge.
3) Unplug USB.
3) While plugged in to power, turn off the printer, hold down the 'GO' button and power it back on. Continue to hold for more than 5 seconds but less than 15.
4) Reinstall the tray (be sure to check the paper level indicator is operating when you add paper to the tray. The lever should move up as it fills with paper)

Reconnect the USB cable (make sure you are using a thick USB cable and not a cheap thin one, very important. Make sure the printer is not plugged into a backup batter either) Never plug a printer into backup power.

I noticed that the computer did not recognize the device when connected which prompted me to contact HP support.

HP Support is shipping out Item # CE517AB - Font/DIMM Program for me to install in the printer to most likely reinstall the firmware.

I will post back if this works to flash the firmware or just waste some time.

Posted on Aug 06, 2008

  • Adam Stafford
    Adam Stafford Aug 18, 2008

    I have received the part and installed in the side panel. Turned on the printer and waited a few minutes to make sure the program installed. I then turned off the printer and removed the DIMM card and everything works fine.



    Printed a test page, a configuration page and a Windows XP test page. All worked fine. The only thing that was strange was find a new device called 'HP EWS' which i do not have drivers for.

×

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Try unpluging it then plug it in and see if that erased the paper jam from the printers memory,

Posted on Jul 15, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How can i repaire jam paper ,but there is no paper in the hp printer ?


Clearing a "Fake Paper Jam" in an HP Printer » Neal Poole

https://nealpoole.com/blog/.../clearing-a-fake-paper-jam-in-an-hp-printer...
This fix applies to paper jams the device believes are in the rear duplexer and often .... just fine, but still the printer wouldn't print and the display shows paper jam. ... withno problem but now with this paper jam problem I can't discard anything. ... I have apaper jam message on my hp printer too - it's an old printer that had a ...

A 'Paper Jam' Error Message Displays on the HP Officejet ...


Jan 01, 2016 | HP Officejet 4355 All-In-One InkJet...

1 Answer

Paper Jam errror


Hi,

Jam in output bin - duplex area
Error message
Jam in output bin
alternates with
Open door and clear jam
Description
Paper jam in duplex reversing area
Action
  1. Clear the jam.
  2. Press the (SELECT) button on the control panel.
  3. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.
Jam in output bin - fuser area
Error message
Jam in output bin
alternates with
Open door and clear jam
Description
A paper jam has occurred in the output bin near the fuser area.
Action
  1. Clear the jam.
  2. Press the (SELECT) button on the control panel.
  3. If the problem continues, contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

Goodluck..

May 14, 2008 | HP Color LaserJet 2600n Printer

1 Answer

Paper jam light on hp2015 lazer


Open the back cover and check for stuck paper, alternatively remove the cartridge and the drum and inspect the bottom.

Mar 30, 2013 | Printers & Copiers

2 Answers

4TH LIGHT FROM THE TOP KEEPS COMING ON LEXMARK E232


What this light sequence means that the printer has a paper jam.

When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.


How to clear Paper Jam

Press Continue button twice quickly to see the secondary error code.


To get the secondary error codes

When the Error light (!) and Continue button lights are both on, a secondary error has occurred.

When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.

Press and release Continue button twice quickly to display the secondary error code light sequence.


Press Continue button to resume printing once all the jammed pages are cleared from the paper path.

We recommend that you clear the entire paper path when a paper jam occurs.


To clear a paper jam:


1 If you are feeding paper from a tray, remove the tray, and then remove any jams.

2 Open the front cover and remove the print cartridge assembly.

NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.

3 Remove any jams in the area behind the print cartridge assembly.

4 Lift the flap at the front of the printer and remove any jams beneath the flap.

5 Open the rear exit and remove any jams.

6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.

NOTE: The printer reprints the pages that caused the paper jam.

Jun 30, 2011 | Lexmark E232 Laser Printer

1 Answer

Hp laserjet 2015 printer shows an indicator light error that theres a paper jam but actually no paper jam or paper particles . I have cleaned aii the sensors and checked the paper path. Powers on well...


restart it
if problems insist check if sensors are working
if are working you need to replace motherboard
of your printer that cost to high
you better replace your printer

hope i had help you

Nov 26, 2010 | HP LaserJet P2015 Printer

1 Answer

HP 3005dn Printer Tray 1 paper jam error


If message in display panel reads [13.XX PAPER JAM [LOCATION]]Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken.
Soln.
For all jam messages, do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags in the paper path for proper operation.

For message 3.0 PAPER JAM [LOCATION]
means
A non-specific paper jam occurred.
Soln
1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation.

For more help check yhis site

http://www.printertechs.com/tech/error-codes/error-codes-0-19.php

Nov 26, 2010 | HP LaserJet P3005n Printer

1 Answer

Middle light blinking message says paper


Look for any small rips of paper caught in a sensor back there. There are little "fingers" that the paper runs over and its all timed. if one of those sensors are jammed with something or sticky, error messages.

Sep 22, 2009 | HP DeskJet 550c InkJet Printer

1 Answer

Please help, the light for paper jam has failled to go off


Open the "paper jam" door in the back, and remove jammed paper. Close this door tightly.
It should reset.

Aug 24, 2009 | HP LaserJet P2015 Printer

2 Answers

I HAVE A HP OFFICEJET J6480 ALL IN ONE. THE PROBLEM IS THAT IT SAYS I HAVE A PAPER JAM. I HAVE CLEARED ANY JAM, BUT IT WON'T CLEAR OUT


Hp printer paper jam error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.


">

Aug 17, 2009 | Printers & Copiers

1 Answer

HP 1350 Says theres a paper jam and won't clear. All lights on.


Try unplugging the printer from power, (Turned off of course) Wait 5 minutes, plug the printer back in. Now open the case like you're going to clear a paper jam, or change ink cartridges. Close the case. Press the Power On button of the printer.

Jun 05, 2009 | HP PSC 1350 All-In-One Thermal Printer

Not finding what you are looking for?
HP LaserJet P2015 Printer Logo

5,379 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96627 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...