Question about HP LaserJet P2015 Printer
I have a HP2015 And has the paper jam light on it. I have checked to printer for any jams and its clear but it still says that a jam is there any ideas?????
For whatever reason the printer internal programming became corrupt showing that there is a paper jam. After checking the paper path and a quick can of air sprayed into the tracks, I proceeded to attempt a Cold Reset.
1) Remove the paper tray.
2) Remove toner cartridge.
3) Unplug USB.
3) While plugged in to power, turn off the printer, hold down the 'GO' button and power it back on. Continue to hold for more than 5 seconds but less than 15.
4) Reinstall the tray (be sure to check the paper level indicator is operating when you add paper to the tray. The lever should move up as it fills with paper)
Reconnect the USB cable (make sure you are using a thick USB cable and not a cheap thin one, very important. Make sure the printer is not plugged into a backup batter either) Never plug a printer into backup power.
I noticed that the computer did not recognize the device when connected which prompted me to contact HP support.
HP Support is shipping out Item # CE517AB - Font/DIMM Program for me to install in the printer to most likely reinstall the firmware.
I will post back if this works to flash the firmware or just waste some time.
Posted on Aug 06, 2008
Try unpluging it then plug it in and see if that erased the paper jam from the printers memory,
Posted on Jul 15, 2008
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Posted on Jan 02, 2017
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What this light sequence means that the printer has a paper jam.
When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.
How to clear Paper Jam
?· Press Continue button twice quickly to see the secondary error code.
To get the secondary error codes
?· When the Error light (!) and Continue button lights are both on, a secondary error has occurred.
?· When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.
?· Press and release Continue button twice quickly to display the secondary error code light sequence.
Press Continue button to resume printing once all the jammed pages are cleared from the paper path.
We recommend that you clear the entire paper path when a paper jam occurs.
To clear a paper jam:
1 If you are feeding paper from a tray, remove the tray, and then remove any jams.
2 Open the front cover and remove the print cartridge assembly.
NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.
3 Remove any jams in the area behind the print cartridge assembly.
4 Lift the flap at the front of the printer and remove any jams beneath the flap.
5 Open the rear exit and remove any jams.
6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.
NOTE: The printer reprints the pages that caused the paper jam.
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