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Hello Alicia, if I'm correct you've just passed through the music puzzle and now going down an elevator.
Notice that other enemy in there with you: the gorgon / snake woman, kill the gorgon. Do the circle command to initiate the sequence and killing the gorgon will petify the shield enemies, break them. If you failed to kill them all before they break the freeze stone, the snake woman will continue to reappear until you successful kill them when they become stone.
A simpler way to do this is try to grapple her. Just use the circle button not the combat grapple. If you do that she will try to freeze you almost every time then just counter with L1 and press what button comes up on the screen and it will freeze them.
Later on in the game you'll get the Cestus, a stronger weapon which can break them
dude same for me man i have an xbox account and it wont play gow2 either.it will load up but when it gets to the title menu it contniuously freeze try going to your memory settings and deleteing your memory for gow2 u might have corrupt data i did for my other account an it worked.
if it is a double layered game (backup...u need to burn it with layerbreak set on auto and on DAO if that don't work try incremental instead. Also...if your system is modified with a chip...try and get a MArs pro chip instead...not modbo or matrix infinity....those chips have a hard time reading GOW
if your system isn't modified...try changing the laser...it could be getting weak