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Mass storage device

I have a targus mp3 reader writer with scan disc everytime i hook it to my pc it tells me hardware id missing windows cant identify device plugged into mass storage device and to contact manufacturer. what can i do to solve the problem? not getting much help from manufacturer

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I suspect that the "Portable Media Serial Number Service" local service is not running.

You can check this by opening the Control Panel<AdministrativeTools<Services. Look for the above service and make sure it is running. If not set it for "Automatic" and click the "Apply" button, then "Start" by right clicking the service and click "Properties".

Let me know if this works!

Jeff

Posted on Jun 23, 2008

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Posted on Jan 02, 2017

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SOLUTION 1 - Verify if minimum system requirement is met.
SanDisk card readers support Windows Vista, Windows XP SP2 and Windows 2000 SP4.

For MAC users, see
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SOLUTION 2 - Verify the reader's status under Device Manager.

STEP 1 - Connect the reader to the PC

NOTE: It is recommended that you plug your card reader to the back USB port on your PC to ensure that there is enough power from the USB port for the card reader to be detected properly.

STEP 2 - Check under Device Manager
1. Right-click My Computer.
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NOTE: The card reader will appear in two places: Disk Drives and Universal Serial Bus controls as USB Mass Storage. If there is a yellow exclamation point (!) or question mark (?) next to the device, try to refresh the drivers.

STEP 3 - Refresh the drivers
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2. On the top menu, click Action, and then click Scan for hardware changes.

STEP 4 - Verify if the reader is detected
1. Double-click My Computer.
2. Look for the card reader under Devices with removable storage.


SOLUTION 3 - Try other USB ports.
A yellow exclamation point (!) under Device Manager usually means that the device is not receiving enough power. If the reader is not receiving ample amount of power from the USB port, it may not function properly.


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Dear paulgordon78,
Have you plug you card reader in another computer? and was it found your card reader with SDcard? (defined as USB mass storage device)?
I suggest you try it first there may be a problem with your card reader or the SD card which is not properly connected/plug!
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Try these step by step:

On WindowsDesktop
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Your computer then will find your card reader and the SD card!

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