Question about SanDisk Sansa c240 MP3 Player

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My sandisk c240 charges when plugged in but fails to be recognized on the computer

My sandisk c240 will charge, but it is not recognized when i plug it into the computer. No indication of "new hardware found" will pop up on my screen, it's not listed in the drives section of the computer and when i try to sync on media player nothing will show up in the 'device' field. I have tried different computers at work and different usb ports. Do i need to replace the usb cable? I am so sick of my songs..

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  • Anonymous Mar 29, 2009

    I have the same problem where my sansa c240 is not recognized on the computer. I was told to disable the usb ports on the computer and then restart but it didn't help. And it doesn't show up on the computer at work either. I have a friend who has a Sansa c240 and she was able to download music on mine using her cable. I'm going to buy a new cable and see if that's it.

  • cen22824 Apr 02, 2009

    MY computer does not reconize my sansa 240 either. Charges but can't download anything on this computer. Tried the solution with the usb ports. Contacted company. Nothing works!!

  • Anonymous Apr 04, 2009

    Ok so i have the same problem as the other two , but i have tried your solution, though i dont know where the volume + button is ? where is it on the player ?

  • Anonymous Apr 09, 2009

    i try it i dose not work

  • babietamilan Apr 18, 2009

    But wheres the volume + button ? :|

  • kyle_evans47 Apr 20, 2009

    my c240 will charge but computer will not reccognize it.

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  • 8,596 Answers

There is quite possibly a problem with the USB cable or the USB port on the computer, but try this shortcut force to force the computer to recognize the Mp3 player: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard

Posted on Jun 23, 2008

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1 Answer

Does sansa c240 mp3 player need to be turned on before plugging into computer to delete songs?


It doesn't matter. If it's off, it'll turn on automatically when it recognizes the computer connection.

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Can I use my Sandisk Sansa C240 while it is charging?


This is normal when the Sansa is connected to a computer. You can use it while charging if you connect it to something else. For example, you might have a cell phone with a USB charger that plugs into a wall outlet. You could connect the Sansa to it, and it would let you listen while charging.

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Try connecting directly to USB port on your computer, NOT a hub. It needs power to charge.

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How to I start the c240 up it My computer doesnt


On Windows XP, when you open My Computer, the Sansa C240 shows up at the bottom, under "Other". Because of DRM restrictions, you cannot copy media files to the C240 using Windows Explorer. You have to use Windows Media Player to sync playlists to the C240 (WinAmp can do it also).
I also suggest that you check out RockBox. It's an alternative operating system for portable media players and they have a version for the Sansa C240. It will give you some additional functionality.
As far as I can tell, to copy files to the microSD card (if you're using one) you have to use a media card reader, then insert the card into the C240.

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Won't start--No Sandisk display.


Download and install the firmware updater.
If that doesn't resolve, your player may really have a hardware issue. The battery is not replaceable by the consumer. My reccomendation is to exchange it with the store. If that fails, redeem your warranty through Sandisk (hope you saved your receipt).

-Tha Mp3 Doctor

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Sansa c200 series – Computer/OS Not Recognizing
Connect the device to the PC in MSC Mode
View/c200: Turn on then press and hold the rewind button while plugging to the PC
If that fails, unplug the Sansa from the computer. Uninstall all the Sansa software in the add/remove programs section of Control Panel. Reinstall the clean version of the software from Sandisk’s website – make sure you get the files for the c200 series. Then replug the Sansa and try again. The root of the problem is that Sansa has one set of drivers and Windows has another. If you plug the mp3 player into the computer before installing the Sansa drivers, the Windows drivers will trump the Sansa’s.
Here is a helpful link from Sandisk on the problem with extra information on Vista operating systems:
http://kb.sandisk.com/cgi-bin/sandisk_en.cfg/php/enduser/std_adp.php?p_faqid=42&p_created=1221328944&p_sid=8VPwlRmj&p_brand=sansa&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NzQsNzQmcF9wcm9kcz00JnBfY2F0cz0mcF9wdj0xLjQmcF9jdj0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1jMjAw&p_li=&p_topview=1

-Tha Mp3 Doctor

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2 Answers

My mp3 player wont turn on or charge


Make sure you plugged into a usb port on the computer, NOT the hub. It needs the power.

Jul 15, 2008 | SanDisk Sansa c240 MP3 Player

1 Answer

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most sansa players will; not charge on a laptop. plug it into a desktop

Jan 06, 2008 | SanDisk Sansa c240 MP3 Player

7 Answers

Computer does not recognize player when connected


i had the same problem with my c240..my computer would not recognize that i had connected anything..so i went to settings on the player scrolled down to USB option press ok and changed the setting to MSC instead of auto detect ..i reconnected it and the player came up immediately ..worked for me hope it does for the rest of you..{if anyone knows how to delete songs let me know..thks}

Nov 10, 2007 | SanDisk Sansa c240 MP3 Player

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