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Cant receive faxes

Hi,
We can send faxes and we can also print out on the machie but it will not recieve faxes. We have reset the machine and the fax button is highlighted but it will still not recieve.

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  • TimothyLewis Jun 23, 2008

    On the scrren it states telephone and not fax. The fax rang then stated receieving then stopped. Will replacing the NCU board still help

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2 Answers

Yes, this will fix your problem

theprinterman

Posted on Jun 30, 2008

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    An expert who has answered 5 questions.

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  • 5 Answers

YOU MAY NEED A NCU BOARD RPLCMNT

Posted on Jun 23, 2008

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  • 2 Answers

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Cant send fax out. getting a message exceeded job memory. How do I clear this


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As the model is not mentioned its difficult to right solution. But in general when a document sent from memory some times this happen. This is frequent if memory recieved is more and not printed.
Its cleared on printing all memory recieved or memory cleared(all received fax will deleted).
Also sending fax manually may be done.I.e.Dial the fax no.get the fax tone load the document press start or send. Also in setting the scanning resolution may be minimised up to150/200dpi for less memory.
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Might be silly question but is it setup to auto transmit and receive? And have you tried to operate it manually? + take out the inline filter fax machines operate on volume'db' to soft and it can't hear, to loud and it can distort sound.

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I would like to have the device print a Fax Confirmation for all fax sent and received. HP Officejet J4680 All-In-One


Hi,

Follow the steps below to enable the Fax confirmation on Sent and recieved.

On the printer :
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I cant receive fax


Is there a dial tone if you pick up the reciever ? Can you send faxes or use the machine to make a phone call ? If you can make calls or send faxes the machine probably needs to be set to the auto recieve mode so that it automatically answers when a fax is being recieved. If no dial tone you may have a loose connection to your phone jack.

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Hi; Receiving to Memory Temporarily You can enable memory receiving feature temporarily. Received faxes will not be printed automatically.
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  2. ??? The fax starts receiving documents in memory.
  3. ??? To cancel, press [ON/OFF] again.
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Most likely the machine has been set to "manual receive" from either "fax/tel" or "automatic" receive. check your manual to check/ change the setting.

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hi, just try to reset the memory the of fax. i think that's the cause that's you cant send and recieved fax..i hope it would help you...

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First make sure your line cable is plugged into the correct place. Most Brother machines have a plug for Line and a plug for Extension (EXT), make sure it's plugged into "Line".

Go into the menu on your Brother machine and select Fax, then Setup Receive and then select Easy Receive. This will usually solve most recieve problems.
Brother machines come with s default of 4 rings before they will answer, make sure none of your other devices (such as an answering machine) are set to a lower number of rings or the fax machine will never grab the line.

If you have distinctive ring, make sure you have it set up in the machine. There is a section in the owners manual for setting up discinctive ring.

If the machine grabs the line and goes through the motions but nothing comes out on the page (no black print) then make sure you are using a Brother ink cartridge (not refilled or generic) and print out the test page using the "ink" button. Allow the machine to clean a few times and see if the test page prints out correctly. If you are using refills or a generic black, you might have premanently damaged the print head. In this case take it to a service centre to have the head tested.

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WHEN FAXING BOTH MACHINES NEED TO RECOGNISE EACH OTHERS NUMBERS (NO NUMBERS CAN BE BLOCKED) AND YOU HAVE TO PROGRAM YOUR NUMBER INTO YOUR FAX MACHIE BY RUNNING THE INITIAL SETUP

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