The phone number 1-800-639-3803 is on the bottom of my TS2550. It is . I called it today and did talk to a help desk person. Basically, they told me that my shredder was manufactured in China and they are only importers.
Hopefully thay can give you more help than they gave me.
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Shreddrs do need to be oiled approximately every 30 minutes or so, of continuous use. Any shredder oil will do just fine. Squirt a little shredder oil onto a piece of paper that you wish to shred & feed it through your shredder. That is all you need to do to keep it oiled.
This is not the safety interlock switch. This flat bar keeps shredder paper from backfilling into the cutters. The safety interlock switch is a vertical slot on the body that a tab on the top fits into.
The only solution with respect to safety is to order a new switch from the companuy that manufactures/sells this shredder, and mount it according to the manufacturer/sales company's instructions. If you want to bypass the safety of the machine, just keep the cables (should be 2, + eventually a ground cable) open, or shorted, depending of the machine's configuration. Remember that this is on your or your collegaues own risk!! A shredder can easily bite your finger off!