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I installed nero 8 on my xp pc as a trial, i uninstalled the program via add/remove programs - the problem i have now is my pc wont shut down completely and wont reboot, when rebooting or shutting down it displays "saving your settings" dialog then "windows is shutting down" dialog then remains on a blue screen and nothing else, i have to manually switch the power off. any help on fixing this problem will be appreciated

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  • pcdown Jun 23, 2008

    hi johnyu



    pc boots up fine, it just wont shut down completely!



    i select start/shut down/restart it goes through the normal shut down or restart sequence as follows -



    saving your setting

    windows is shutting down



    once that last dialog dissapears it just reamins on a blank blue screen, the pc is still running

  • pcdown Jun 23, 2008

    hi johnyu



    i booted into safe mode, i then selected restart and the pc restarted like it used to, i then booted into safe mode again and then selected shut down and the pc shut down nicely.

  • james yu
    james yu May 11, 2010

    Hi PCDown,
    What operating system are you using? Is your system updated via Windows Update because as i read some threads, Microsoft has a fix on it.


  • james yu
    james yu May 11, 2010

    Hi Pcdown;
    when you say bluescreen, do you mean blue screen of death? does it have some information on it?

    so basically your pc won't boot up now right?


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Hi PC;
try booting up in safe mode then shutdown from there, see if you still hang on the blank blue screen.

to go to safe mode, tap F8 when your pc is booting up.

get back to me for feedback. :)

Posted on Jun 23, 2008

  • james yu
    james yu Jun 23, 2008

    Hi PCdown,
    so there was a application in your pc that was not shutdown properly, can you browse your pc and see if you have some software that you use on boot up? most likely some of it are also the ones that would stay behind on shutdown,

    so before you shutdown, look at your taskbar and choose a software there that you would like to manually end the task with and see if you can shutdown properly. hope you can find that piece of software thats been bugging you.hehehehe...


  • james yu
    james yu Jun 23, 2008

    woooops...an application i mean that was not shutting down properly.

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