Question about Creative Labs Zen Digital Media Player

4 Answers

Zen won't turn on

Wont turn on,and when on charger blue light flashes but nothing else and every once in a while the creative logo apears but does nothing

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  • samson692 Jun 24, 2008

    believe me, i have tried that to no avail

  • iacopopel Aug 21, 2008

    my creative zen is fallen on the floor and don't switch on..please answer me thank you.

  • tuqs Sep 03, 2008

    doesnt turn on!! consumes charge but doesnt turn on.gets stuck 

  • bigupmaurice Sep 03, 2008

    I was Synching Music. Unconnected The Player When It Was Updating. Before It Finished. Now It Won't Come On At All. No Lights Or Nothing.

  • actb Oct 04, 2008

    i was getting rid of som pics and my zen froz so i hit the reset button and now it wont turn on.

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You will need to do some trouble-shooting on your Zen to see if its a software problem or a hardware problem. Click here to view my step-by-step troubleshooting guide.

Posted on Oct 04, 2008

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I accidentally unplugged it from my computer without hitting eject, and it would not turn on. But i hit the reset button and it worked and it still had all my music on it

Posted on Sep 20, 2008

Eh. i took a toothpick to the reset button on my 2gb Zen, it works now.

Posted on Sep 01, 2008

Poke a pin in the hole to 'reset' it.

Posted on Jun 23, 2008

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1 Answer

Creative zen won't turn on


had same prob to the T...found this post and it fixed it...it's the computer not the zen...once I did the two steps my zen started charging and turned on...go figure...the flashing blue light doesn't mean it is charging.
posted on Feb 25, 2009 abeales
If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
This will roll your Windows Media Player back to version 10 or 9, whichever you had installed prior to version 11. You will need to re-configure Windows Media Player again.

Your Zen should now be recognized by WMP and Creative software. You probably need to upgrade your firmware at this point, follow the instructions on upgrading your firmware, and you should be good to go.

This is a windows problem, not a creative problem. Dont blame Creative for the screwed up hotfixes that Microsoft puts out on a regular basi

May 28, 2009 | Creative Labs ZEN Vision:M Digital Media...

3 Answers

Creative zen won't turn on


I had a similar problem with my Zen Vision:M, whereby the computer just stopped recognizing my device. I found out it was because Windws has updated to Service Pack 3 automatically, and for some reason my player only works with SP2. It started working again when I installed SP2 again, but then I keep getting the annoying upgdate notifications from windows.

May 27, 2009 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

My zen's screen wont turn on


i'm assuming you pushed the reset button at the bottom already. does it seem like it is booting (does the hard drive spin, the head move?) if nothings moves or spins i'm assuming you have a defective logic board. there is a creative zen repair guide that shows you how to do that, the part is on ebay.

Apr 28, 2009 | Creative Labs ZEN Vision:M Digital Media...

5 Answers

My zen won't turn on. only the blue light flashes when its plugged in. the screen doesnt turn on. what does this mean thanks


Well you can try this if you still got the zen, press the reste button, dont hold just press it then hold down the power button and it will start up but mine just kept on going black fter a while so i had to put it into recovery mode by doing the following.
Hold down play untill the end
Press the reset button
Hold down the power button
Makes sure you releas the play button last
after that do Reload Firmware i think
then it will delete the firmware make sure you have this downloaded on your computer
http://support.creative.com/downloads/download.aspx?nDownloadId=10889
its the newest firmware
when you downloaded this plug in your zen into the computer and it should turn on your zen and then say Firmware problem and if it doesnt just put it into recovery mode then plug it in.
Then make sure all application are turned off like Mozzila or the Internet Explorer, then just double click on the firmware and it should fix

Feb 01, 2009 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

Erm....


Hi there, you need to purchase the accessory which has the usb 2.0, DC in and A/V out on it. This is the accessory that allows you to plug your Zen into the TV to play the movies.

May 30, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Creative Zen just flashes


have you tried to charge it using an ac charger?

May 19, 2008 | Creative Labs ZEN Vision:M Digital Media...

4 Answers

Dead Creative Zen M


Usually this problem is due to the firmware. When the firmware is updated to version 1.62.02, this problem usually will be corrected. The older firmwares have problems in recognizing the battery and allowing the battery to power the unit.

You will need a wall/AC charger for the operation. Plug in the wall charger and USB cable at the same time. Your Zen should power on when connected to direct AC power via the wall charger. Once it is powered on, connect the USB cable to your computer. Then begin the firmware download.

If your Zen does not power on when connected to the wall charger, your unit is dead and its time to replace it or get the motherboard replaced via one of the Repair services offered on this website.

If the upgrade button on the firmware window is not available, it is also time to replace your motherboard due to corruption of a chip on the board.

Mar 13, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Wont do anything


Sounds like the battery is dead do you have a ac charger to charge it?

Jan 23, 2008 | Creative Labs Zen MicroPhoto MP3 Player

2 Answers

Creative Zen M


Did you charge the unit over night? When they are brand new, the batteries are not always charged. See if the lights and screen come on when it is plugged into the charger. If so let it charge over night and try turning it on again. Otherwise, you should probably return the unit.

Oct 02, 2007 | Creative Labs ZEN Vision:M Digital Media...

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