Question about HP OfficeJet 6210 All-In-One InkJet Printer

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"Deadly Embrace" problem you answered

Hi!
I am the guy you diagnosed with "deadly embrace" problem. Thanks for taking your time answering this for me!!
I tried what you suggested and yet again it did nothing. After unplugging everything like you said and plugging the printer back in I heard the carriage moving back and forth as it was booting up and it sounded slow--like it was struggling to move. Yet I can find NOTHING jammed in there that could be slowing it down. The weirdest thing is the way the problem started. I had just used the printer the day before and I usually leave it on, but I happen to remember to turn it off before bed. When I woke up and turned it back on it no longer worked. I tried to go into my cpu and see the queue for the printer and when I clicked print the page showed up in the queue for about a sec. then disappeared without the printer flinching. I fear you already know judging by your "deadly embrace" diagnosis my printer is toast. Thanks again, so much, for your time reading/answering my problem!!!!
Tim S.

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Tim...maybe not toast yet.

The slow moving cartridge after "boot up" from a total shutdown is normal. The system forgot everything and has to re-learn stuff like "where is the end of the carriage" believe it or not.

The disappearing print means that the system thinks there is a printer there but there isn't. The printer, on the other hand, is not getting the print either. Kind of like sending a letter to the wrong address. You sent it but it never got there. You didn't get it back so you assumed that it was received but it wasn't.

Let's try this....
1. Check to make sure that the cable between the computer and the printer are mechanically sound. This means: unplug the cable then plug it back in on both ends. (I've seen tiny insects crawl in between one pin...that's where the term "bug" came from) As you do this you may should see Windows (using MS?) acknowledge the plug but not the unplug...(...found new hardware...found printer...)
2. Check the printer "properties". Does it show more than one printer....look for "(2)" in the list.
3. Try disassociating the printer with the LPT1 or PRN port and then reassociating.
4. lots of other stuff...let's try the basics first.

From your description both devices are working fine. Just the communications is hosed up.

Posted on Jun 24, 2008

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