Question about Tec RadiantWave Grill
Minutes after lighting the grill I hear a loud pop and both infrared grills are blown out. This is a $3,000 grill, what is the solution ???
I have a TEC Pattio II. I have owned the grill for almost 10 years and TEC grills have a ten year warranty on many of the parts including the burners. The burners on my grill have a ceramic inserts. The pop and loud whooshing noises indicate the ceramic insert or the seal on the burner is "cracked". I have replaced both of the inserts and burners on my grill once about 5 years ago under warranty. I have one burner now that will not stay burning and I contacted TEC today regarding the problem, and I will replace the ceramic insert only under warranty. .
The newest TEC grills like yours have the TEC Radiant Glass Infra-red Cooking System with stainless steel burners with glass surfaces. I assumed this burner system had eliminated the problem of the burners going out with a loud boom.
YOUR ONLY OPTION IS TO CONTACT THE CUSTOMER SERVICE GROUP AT TEC. THE TELEPHONE NUMBER IS 1-800-331-0097. TEC IS LOCATED IN COLUMBIA SC. TEC HAS A USEFUL WEBSITE.
By the way, I paid $1400 for my TEC grill in 1999, but I believe the new TEC grills are better. I know I would not buy any other brand. One other thought, it is imperative that cleaning instructions are followed.
Posted on Jun 24, 2008
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Posted on Jan 02, 2017
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