Question about Tec RadiantWave Grill
Minutes after lighting the grill I hear a loud pop and both infrared grills are blown out. This is a $3,000 grill, what is the solution ???
I have a TEC Pattio II. I have owned the grill for almost 10 years and TEC grills have a ten year warranty on many of the parts including the burners. The burners on my grill have a ceramic inserts. The pop and loud whooshing noises indicate the ceramic insert or the seal on the burner is "cracked". I have replaced both of the inserts and burners on my grill once about 5 years ago under warranty. I have one burner now that will not stay burning and I contacted TEC today regarding the problem, and I will replace the ceramic insert only under warranty. .
The newest TEC grills like yours have the TEC Radiant Glass Infra-red Cooking System with stainless steel burners with glass surfaces. I assumed this burner system had eliminated the problem of the burners going out with a loud boom.
YOUR ONLY OPTION IS TO CONTACT THE CUSTOMER SERVICE GROUP AT TEC. THE TELEPHONE NUMBER IS 1-800-331-0097. TEC IS LOCATED IN COLUMBIA SC. TEC HAS A USEFUL WEBSITE.
By the way, I paid $1400 for my TEC grill in 1999, but I believe the new TEC grills are better. I know I would not buy any other brand. One other thought, it is imperative that cleaning instructions are followed.
Posted on Jun 24, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jul 03, 2011 | Tec RadiantWave Grill
Jun 20, 2011 | Tec Patio II Grill
Jun 10, 2011 | Tec Patio II Grill
May 17, 2010 | Tec Patio II Grill
Jan 21, 2010 | Tec RadiantWave Grill
Feb 15, 2009 | Tec Patio II Grill
May 01, 2008 | Tec RadiantWave Grill
Apr 23, 2008 | Tec RadiantWave Grill
May 14, 2007 | Tec RadiantWave Grill
Sep 29, 2009 | Tec RadiantWave Grill
1,753 people viewed this question
Usually answered in minutes!