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Lost access to printer. Did uninstall and reinstall but nothing will print. I had to bypass the connect to printer step to finish the install even though the printer was on and the USB cable connected. How do I connect the printer? Printer is HP Photosmart C5180 using Windows Vista.

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I telephoned the 0800 441 147 HP help phone number and spoke with 'Boogie'. He spent a considerable amount of time talking me through another uninstall and reinstall and other suggestions without fixing the problem. He suggested that I buy a new USB cable which I did.The reinstall then completed plus the driver reinstallation and my printer is now operational again. Boogie's patience and assistance was very much appreciated by me as a very non technical person!

A question, the $ amount quoted for registering for assistance - is this $NZ and for what period, ? annually or?

Thanks

Posted on Jun 24, 2008

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Posted on Jan 02, 2017

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I have a canon pixma mp 287 printer i have installed the drivers also and it is also not offline but when i am giving command to it then it is showing that printer is not responding.why it is showing like...


solution :
1. Uninstall driver printer and remove Printer USB cable from computer. After uninstall finish, restart printer.
2. Reinstall driver printer (don't connect printer USB cable to computer). Wait for the install process, until message "connect a printer USB cable to computer". After message appear, connect printer USB cable to computer.
3. Wait process install finish and try to print.

Sep 23, 2011 | Canon Pixma Mp250 Allinone Inkjet Photo...

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How to uninstall and reinstall HP Deskjet D2360 Printer


Hi,<br /><br />I think you need to uninstall and reinstall your HP printer drivers.<br /><br />to do this follow these steps:<br /><br /> 1.<br /> Select Start , Settings , and Control Panel .<br /> 2.<br /> Double-click the Add/Remove Programs utility.<br /> 3.<br /> Select the HP Deskjet D2360 Printer and click Add/Remove<br /> 4. Restart your computer<br /><br />To reinstall HP Deskjet D2360 Printer<br /><br /> *<br /> Make sure that the printer is properly set up, turned on, and ready to print.<br /> *<br /> Check that all cables are firmly connected.<br /><br />For Windows XP<br /><br /> NOTE: You must have administrator privileges in Windows XP Professional to install a printer driver.<br /><br /> 1.<br /> Close any unnecessary programs that are running on the computer using the steps below.<br /> 1.<br /> Right-click any program appearing on the Taskbar next to the Start button and choose Close .<br /> 2.<br /> Repeat step a. until all the programs appearing on the Taskbar are closed.<br /> 2.<br /> Click Start , Printers and Faxes , and then Add a Printer .<br /> 3.<br /> Follow the instructions on the screen to finish the installation.<br /><br />For Windows XP Home Version<br /><br /> 1.<br /> Close any unnecessary programs that are running on the computer using the steps below.<br /> 1.<br /> Right-click any program appearing on the Taskbar next to the Start button and choose Close .<br /> 2.<br /> Repeat step a. until all the programs appearing on the Taskbar are closed.<br /> 2.<br /> Click Start , Control Panel , Printers and Other Hardware , Printers and Faxes , and then Add a Printer .<br /> 3.<br /> Follow the instructions on the screen to finish the installation.<br /><br />If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response<br /><br />Thanks,<br /><br />LETMEFIXIT

on Feb 02, 2011 | HP Deskjet D2360 InkJet Printer

1 Answer

It will only print one page, shows status of printing but dosn't continue to print. I checked the settings and the are correct. I try to canel the print jobs but they won't canel unless I reboot my...


Hi,

You need to install the latest drivers for your printer. Is your PC VISTA operating ?
First step is to uninstall the software and reinstall the latest drivers from the given link below.

Dell V305 Drivers

If the issue does not resolve even after uninstall/reinstall, try the steps below and it should fix the issue,

This is usually caused by corrupted printer drivers. It's most often seen after an upgrade from a previous operating system when the printer was kept connected and turned on during the upgrade.

Solution: Completely Uninstall and Reinstall your Printer and 'force' XP to see new drivers

Dont forget the step 4




Step 1 Disconnect the printer from the PC


Step 2 Go to the Control Panel and click on Add/Remove Programs. Highlight any Printer Software that is listed here. Select Remove.


Step 3 From the Control Panel, click on Printers & Faxes. Right click the printer in question and select Delete


Step 4 Look at the Toolbar. Select File, then Server Properties. Look in the Drivers tab. Highlight the printers drivers listed here and click on Remove for each one.


Step 5 Reboot the PC. Do NOT reconnect the printer!


Step 6 Go to the website of your printer manufacturer. Look for new XP drivers for your model. Download the correct software. If there are no Windows XP drivers for your printer, try looking for ones for Windows 2000. In most cases these will do almost as well.


Step 7 Run the exe file you just downloaded. It should auto-start the installation program


Step 8 The software will tell you when to connect the printer.


Step 9 Once the software is installed and the printer connected, try a test page. It should be feeling great now!



Regards,
Ron

Feb 15, 2011 | Dell V305 All-In-One InkJet Printer

2 Answers

Getting "printing application has stopped working"messaage


You will need to uninstall and reinstall the printer driver. Please follow the steps given below:
To uninstall:
1. Click on "Start" and "All Programs."
2. Go to the "Lexmark " " Series."
3. Click on "Lexmark Uninstall."
4. Click on "Next."
5. Click on "Finish."
6. Click on "Restart Windows."
To install:
1. Make sure no other programs are open.
2. Insert the CD and wait for the installation window to appear.
3. Connect the USB to your computer when prompted to do so. If an "Add New Hardware Wizard" appears when the cable is connected click on "Cancel."
4. Click on the "OK" button on the Install screen to begin running the software. Follow the prompts and accept the Licensee Agreement to allow the software to load.
5. Once the software has loaded, click on "Finish."
6. Once the software has loaded, you will be able to click "Finish." Your software is now installed.

Aug 24, 2009 | Lexmark P4350 All-In-One InkJet Printer

1 Answer

Printer preferences won't open


You will need to uninstall and reinstall the printer driver. Please follow the steps given below:
To uninstall:
1. Click on "Start" and "All Programs."
2. Go to the "Lexmark X125 Series."
3. Click on "Lexmark Uninstall."
4. Click on "Next."
5. Click on "Finish."
6. Click on "Restart Windows."

To install:

You may copy and paste the web address below to access the Lexmark X125 XP driver:
http://downloads.lexmark.com/cgi-perl/downloads.cgi?ccs=229:1:0:346:0:0&emeaframe=&fileID=533
Please use the following steps to download the Lexmark X125 XP driver to your desktop:
1. Select "Window XP" in the drop down list and click on "Download Now."
2. On the "File Download" screen, choose "Save."
3. The next screen will be titled "Save As." Choose to "Save in Desktop" and click "OK."
4. You should see files being transferred.

****Note**** If your browser uses a different file downloading format than specified above, you will need to resort to your browsers help files for downloading instructions. The object of steps 1 - 4 is to download the driver to your desktop. This way it is easily accessible.

5. Once the files have completed downloading, double click on the icon with your file name.
6. On the "Win Zip Self-Extractor" screen click "OK."
7. To unzip the downloaded file choose "Unzip."
8. A screen will then display the number of files unzipped successfully, click "OK."
9. Please follow the on screen instructions to complete installation of your Lexmark printer.

Apr 11, 2009 | Lexmark X125 All-In-One InkJet Printer

1 Answer

Installed with enclosed disc


Looking at the setup guide, it does indeed tell you to not connect the usb cable until prompted by the software. It is Step 7.

Here a link to the setup guide:

Kodak 5100 AIO Setup

Kodak Support has step-by-step instructions for uninstalling and reinstalling the software. Just make sure you remove the USB cable from the computer and reboot before you reinstall.

Here is the support page to begin on:

Kodak Support 5100 Reinstall

Comment back to let me know how it went.

Nov 13, 2008 | Kodak EASYSHARE 5100 All-In-One Printer

1 Answer

HP Officejet 5610 All-IN-One Inkjet doesn't print


First of all, have you ever been able to successfully print using this printer? If so, my first question would be, what has changed recently on the computer and/or printer that might have contributed to this problem? If you connected another device to the computer recently, it may somehow be interfering with your printer, either because of the physical hardware connection or because of the new device's drivers.

If you have never been able to print using this printer on this computer, the first thing I'd look for is what you looked for...connection problems. If everything is plugged in correctly, another issue might be a bad cord. Assuming the printer is powering up ok, you can rule out a bad power cord. If you are using a USB connector to attach the printer to the computer, check and see if the cord is damaged. It's very common to roll over a cord with your chair, damaging it. Even if it doesn't appear damaged, see if a replacement cord will work.

You could be having a problem with your drivers. You can try to uninstall and reinstall your printer on the computer. This will require the original driver disk that came with the printer. To uninstall the printer, you can follow the steps on this HP.com website:

Uninstalling Software in Windows

Of course, I'm assuming you are using Windows and probably Windows XP, since that's the most common choice, but I could be incorrect.

You can get all the uninstall and reinstall information on the following web page:

Setup and Install

Have you tried printing a test page? If not, see Step 2 of the instructions on the following page:

Wrong Colors

Printing a test page is a good way to see if the issue is with the printer or the computer/application. You might also want to try to print different documents created with different applications (Word, Excel, PowerPoint) to see if they all don't print or only docs from one application don't print.

Please reply with your results after you've given these troubleshooting steps a try. Good luck.

Sep 21, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

"Finished" not Printing


It is a driver issue. you need to uninstall, reboot and then reinstall

Jul 23, 2008 | HP Color LaserJet 2600n Printer

3 Answers

Re-installation of printer software won't complete


i'd say you may have a corrupted system file..had your computer tuned up lately?

Mar 28, 2008 | HP LaserJet 1020 Printer

2 Answers

Printer not installing correctly


Yes, and install software with printer diconnected fro pc untill new software instal instructs to connect

Also ensure you have not just print drivers but scanning software they are different things that both need to be installed to enable scanning

Oct 27, 2007 | Office Equipment & Supplies

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