Question about HP Office Equipment & Supplies
I telephoned the 0800 441 147 HP help phone number and spoke with 'Boogie'. He spent a considerable amount of time talking me through another uninstall and reinstall and other suggestions without fixing the problem. He suggested that I buy a new USB cable which I did.The reinstall then completed plus the driver reinstallation and my printer is now operational again. Boogie's patience and assistance was very much appreciated by me as a very non technical person!
A question, the $ amount quoted for registering for assistance - is this $NZ and for what period, ? annually or?
Posted on Jun 24, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
Sep 23, 2011 | Canon Pixma Mp250 Allinone Inkjet Photo...
on Feb 02, 2011 | HP Deskjet D2360 InkJet Printer
This is usually caused by corrupted printer drivers.
It's most often seen after an upgrade from a previous operating system when the
printer was kept connected and turned on during the upgrade.
Solution: Completely Uninstall and Reinstall your
Printer and 'force' XP to see new drivers
Dont forget the step 4
Step 1 Disconnect the printer from the PC
Step 2 Go to the Control Panel and click on Add/Remove Programs. Highlight any Printer Software that is listed here. Select Remove.
Step 3 From the Control Panel, click on Printers & Faxes. Right click the printer in question and select Delete
Step 4 Look at the Toolbar. Select File, then Server Properties. Look in the Drivers tab. Highlight the printers drivers listed here and click on Remove for each one.
Step 5 Reboot the PC. Do NOT reconnect the printer!
Step 6 Go to the website of your printer manufacturer. Look for new XP drivers for your model. Download the correct software. If there are no Windows XP drivers for your printer, try looking for ones for Windows 2000. In most cases these will do almost as well.
Step 7 Run the exe file you just downloaded. It should auto-start the installation program
Step 8 The software will tell you when to connect the printer.
Step 9 Once the software is installed and the printer connected, try a test page. It should be feeling great now!
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