Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune not charging

I have tried the draining the battery and recharging but I can not get the charging icon of my screen?

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  • Anonymous Dec 30, 2008

    it does fine when its plugged in and then when I remove it from my computer I cant even turn the thing on..

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Try leaving your zune in your pc for a few days. if this doesn't wrk than i dont know what to tell you. zunes are pretty cheap anyway. hope this helps.

Posted on Jun 24, 2008

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I have a 30g Zune which has not been holding a charge for a couple of weeks. This morning the Zune powers up and then shuts off (even while plugged in). I tried the 'hold down the back button and up at the...


Hi,

I am not sure if this is gonna work but, since you've tried all other steps why dont we give this a try too...LOL :-)

To troubleshoot this issue, try one or more of the following methods in the order in which they are listed:
  1. Let your Zune device charge for 30 minutes, then disconnect and reconnect the cable to turn on the player. It can take up to 3 hours to fully charge.
  2. Connect the Zune device to a different USB port on the computer. Use a USB port on the back of the computer. Do not use a USB hub.
  3. Use another supported high power source, such as an Xbox 360 console, a Zune AC Adapter, a Zune Car Charger, or a Zune FM Transmitter/Charger.

    Note These devices are sold separately.
  4. If you are connecting your Zune device to a mobile computer, make sure that the mobile computer is plugged in and is not running on battery power. Many mobile computers are configured to conserve power when they are running on battery power to extend battery life. This behavior may affect Zune device charging.
  5. If the Zune device is charging slowly, be aware that, for optimal charging, the Zune device requires at least 500 milliamps (mA) of power. Frequently, USB ports that are located on the front of a computer and on some USB hubs are low-power, 100-mA ports. Typically, the high-power, 500-mA USB ports are on the back of the computer. Additionally, when you suspend the computer or put the computer to sleep, high-power USB ports may be switched to low-power, 100 mA mode.
  6. If the device boots to the home screen but is still not charging correctly, continue with the "Home screen is displayed" steps in the following section.

    If the device continues to display the full-screen charging icon, continue with "Full-screen charging icon is displayed."
  7. If the battery in the device still does not charge correctly, visit the following Web site to sign in and register your device: http://service.zune.net (http://service.zune.net)

    At this Web site, you can submit a request for service if your device qualifies for service.

Dec 24, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

4 Answers

Zune froze on boot up this morning. Reset buttons won't work nor will any others. Tried charging battery to no avail.


There's a fix:


Your Zune will need a "hard reset."


To do this, use a small screwdriver to pop off the plastic shielding where the Zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the Zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connector. Your Zune should start up immediately. Press the backing of the Zune down (make sure headphone jack is aligned) and put the screws and cover back in place.


It's an easy process but if you're unsure don't attempt it.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

ZUNE NOT WORKING! ONLY BLACK SCREEN! WONT CHARGE!


Listen everyone this is what happened to me and what I did. Let the battery drain completely (unplugged from computer). It usually takes 5 to 6 hours to drain completely.
Then plug back in and hold the back and down button at the same time. Zune should resume functioning afterwards. All that is needed is a recharge.

Dec 29, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

MY ZUNE WONT TURN ON OR CHARGE AT ALL


my zune just went black screen and will not recarge or anything else.

Nov 17, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune Problem Help


Reset the player. Recharge it. If it still won't work use Windows Recovery mode.

Jun 18, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

Trouble charging my zune


I would say make sure you are in the right USB port. My laptop has 3 and only one of them will charge my mp3 player

Apr 12, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Microsoft Zune 30gb black battery/charge problem


When the battery turns green, take it out so it doesn't drain.

Mar 26, 2008 | Microsoft Zune JS8-00001 Digital Media...

6 Answers

Zune charging problems, hardware problems


I had a 30g w/same problem. I installed the Zune software from CD. Plugged the Zune into my USB jack and waited hrs for the full screen battery icon to go away. It never did. Here is what I did to fix it. I left the Zune disconnected until its battery drained and the lcd went dark. In this state, pressing the play/pause button, caused the full screen battery icon to appear briefly before the lcd went dark again. With the Zune disconnected from my xp pc, I ran Windows Update in express mode. I have Windows system restore and auto-update turned off and rarely update my pc, so I also took the opportunity to take a manual system check-point (so I could restore from the check-point if an update trashed my pc). I took and installed all the latest Windows updates. When it was done, I had all the latest security updates and IE 7. At this point I went to http://www.zune.net/en-us/products/zunesoftware/download.htm and downloaded the latest Zune software. I installed the Zune software update. I ran the new Zune software on my PC and found the device tab. NOW I connected the Zune to a USB port on the back of my PC. The full screen battery icon appeared on the Zune but nothing appeared in the Zune software. I left it this way for a few minutes. It occurred to me that I might get more power through the USB port if I turned off my other external USB devices, which I did. Within a few minutes, the Zune FINALLY came to life and a Zune splash screen appeared on the device. The device booted and was FINALLY recognized by the Zune software on my PC. Shortly after that I noticed that it already started synchronizing with my PC music collection. I figured it would charge up and download my entire collection (20gig) so I grabbed some sleep for a few hours. When I returned, the PC was asleep too. Unfortunately, the Zune was not charged and had stopped sync'ing. Not to be discouraged, I woke up the PC, exited the Zune software and left the device charging for an hour or so. When I returned, the device was about 80% charged. I quickly disconnected and played my first music video on the device!!!! I reconnected (the Zune software auto-launched) and left it sync'ing and charging for a while longer. When it was 100% charged, I disconnected and have been using it for a few hours. It was a long painfull road to get this thing setup, but it was WELL WORTH IT! I am already a huge fan of this device. In fact, I'm considering passing this one on to my wife so I can get the 80gig. Hang in there, it's worth it!!!!

PS: one sidebar -- I have noticed that the pc software will only sync about 800 songs in a session. I have simply been restarting the sync to get the next session going. At this point, I am fully synchronized and have 4.5 gig free.

Dec 27, 2007 | Microsoft Zune JS8-00001 Digital Media...

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