Question about HP Officejet 5610 All-In-One InkJet Printer

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CARTRIDGE JAM After replacing cartridges, the cartridge carriage jams on the right hand side. No alignment possible. cartridges are 5610 suitable, and we replaced them again, but no luck. Seems to be some mechanical hold up in the right carriage return.

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  • Anonymous Jul 03, 2008

    still it indicates cartridge jam even if an original HP catridge was installed

  • Anonymous Jul 03, 2008

    hi i replace the new colour ink cartridge Error message reffer to doc to trouble shoot

  • Neal Brown May 11, 2010

    have you tried replacing them with true HP cartridges since the problem occurred? it is possible that the non OEM cartridges have slightly different dimensions and are acting like a brake when it gets to the right edge.

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Remove both the cartridges from the unit and unplug the power cable from the All-In-One as well as the wall outlet.
Then move the carriage (carriage is the one which holds the cartridges) too and fro a couple of times if not till you feel that the carriage is moving smoothly you can also apply pressure and move the same.
Then reinsert the cartridges and plug the power cable directly to wall uotlet without a surg protector and before plugging the power cable back to the printer press and hold the # and No 6 keys untill you see a message as semifull reset.
if the unit turns off then release the keys and turn the power on and then try copying or printing.
If not the All-In-One has a problem.

Good Luck

Posted on Aug 31, 2008

  • Rakesh Pramod
    Rakesh Pramod Aug 31, 2008


    Solution #1
    posted on Aug 31, 2008







    rakeshpramod

    Rank: Wiz
    Rating: 76%, 7 votes


    Remove both the cartridges from the unit and unplug the power cable from the All-In-One as well as the wall outlet.
    Then move the carriage (carriage is the one which holds the cartridges) too and fro a couple of times if not till you feel that the carriage is moving smoothly you can also apply pressure and move the same.
    Then reinsert the cartridges and plug the power cable directly to wall uotlet without a surg protector and before plugging the power cable back to the printer press and hold the # and No 6 keys untill you see a message as semifull reset.
    if the unit turns off then release the keys and turn the power on and then try copying or printing.
    If not the All-In-One has a problem.

    Good Luck

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  • 14 Answers

Fiend your solution direct from hp. Here is your solution...
CARTRIDGE JAM - 237c944.jpg

http://www.hp.com/printer/prob676ijt65/solution
341

Posted on Mar 19, 2009

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the carriage is the interconnecting parts between the tray and the rollers
you have to open all the doors and remove all the drawers completely
then open the unit itself and roll all the rollers by hand.
a little TLC will have her running in no time,......
ps dont clean with anything other than air

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You might wanna try removing and reinserting the cartridges and make sure that they are properly fitted in.
Sometimes cleaning the cartridge and the carriage where you took out the cartridges from with a damp lint free cloth does the trick.
If you still have that message, open the cartridge access door.
If the carriage is stuck at the right side of the printer, move the carriage to the left side by hand. If it's stuck on the left side, try moving it by hand in the right side of the printer. Then while the printer is turned on, unplug it from the wall outlet and then plug it back in.
If the printer does not turn on, use the power button.
Try printing again.

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My printer says papaer jam but i don't see any paper in it


Check the following steps for fixing Hp Carriage Jam Error :

  • Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.
  • Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.
  • Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.
  • Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed paper out.

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Hi, my HP D4360 DeskJet printer isn't printing. Both the power and resume lights are on and blinking, as well as both the ink lights. Any advice would be much appreciated. Thanks


The power and resume lights blinks due to two reasons. 1) If there is any kind of paper jam in the printer.Then its internal assembly cannot move so the lights blinks.So clear the paper jam if any.Open the cover and check if any paper jam.also there is a access door at the back to check any paper jam.The back plastic door can be opened to remove paper jam. But if you are confirmed that there is no paper jam then the other possibility. 2) The printer cartridges are faulty and needs replacement.There are two print cartridges in the printer.One color and one black.Any of the one can be faulty or in some cases both are faulty.But before replacing cartridge remove the cartridge and clean the brown dotted circuit on cartridge then reinsert the cartridges and check.But if this does not solve the problem then replace the cartridge one by one and solve the problem. Thanks. Keep updated for any more query. You can rate this solution and show your appreciation.

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Cartridge Jam


hi
i assume you have got the correct cartridge for this model of printer.
i also assume that you have correctly synchronized the cartridge heat to its coupling structure in the printer.
if you have fixed it correctly and it still sticks out, the cartridge could be defective, in which case try and replace the cartridge from the vendor.

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1 Answer

My printer made a weird noise and now says "Open door Clear carriage jam and then press Enter". How do I clear a carriage jam? I have opened the top cover and usually the print cartridges move to the...


Issue The error ' Open Door, Clear Carriage Jam, and then Press Enter ' displays on the product. The following symptoms might also accompany this error:
* The product will not print. * Printing stops unexpectedly. * The carriage does not move.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting. Solution one: Turn the All-in-One off and on again
1. Press the Power button ( ) to turn off the product. 2. Press the Power button ( ) to turn the product on again.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution two: Clear any paper jam A carriage jam might follow a paper jam. Follow these steps to check for and remove any jammed paper. Step one: Check for and remove any loose paper from the input tray Remove any loose paper from the input tray, the output tray, and the automatic document feeder (ADF). CAUTION: Do not remove jammed paper at this stage. Step two: Clear a paper jam from the rear access door WARNING: Always clear paper jams through the back door if possible. To avoid tearing the paper and damaging the print mechanism, pull paper from the printer slowly and gently. Avoid touching the internal components of the printer.
1. Disconnect the power cord from the back of the printer. 2. Remove the back door and remove as much jammed paper as possible.
3.Replace the back door and open the carriage access door. If there is paper visible that cannot be removed through the back door, gently pull it out from the front.
4. Reconnect the power cord and close the printer.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution three: Make sure that the carriage moves freely
1. With the product turned on, open the cartridge access door. The carriage might try to move into the access area. If so, allow it to move to that position. 2. Without turning off the product, unplug the power cord from the back of the product. WARNING: You must disconnect the power cord to move parts by hand without the risk of an electrical shock. 3. Look in through either the cartridge access door or the output paper tray to make sure that the cartridges are secure in the carriage and not loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving. 4. Make sure the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found. You might have to reach through the output paper tray to access the carriage. 5. Close the cartridge access door and reconnect the power cord to the product. 6. Press the Power button ( ) to turn on the product.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution four: Remove and reinsert the print cartridges Incorrect installation of the print cartridges can cause the product to show a false carriage jam. Follow these steps to remove, and then reinstall the print cartridges. Step one: Remove the print cartridges
1. Press the Power button ( ) to turn off the product. 2. Open the front of the product to access the carriage. The carriage moves to the center of the product.
3. Unlatch the two print cartridge latches, and then raise the latches. 4. Remove the print cartridges.
Step two: Reinsert the print cartridges
1. One at a time, hold a print cartridge with the printed label up, and then slide the print cartridge into its slot. Repeat this step for the other print cartridge.
# NOTE: Insert the black print cartridge into the slot with the gray latch, and insert the color cartridge into the slot with the blue latch. # Grasp the end of the latch on the cartridge slot with your thumb, and then pull the end of the latch toward you. While holding the latch, press down on the top of the latch until it stops, and then release the end of the latch so that it catches under the tabs. CAUTION: To avoid damaging the product, do not force the latches into place.

3. Close the product cover. A message displays on the control panel to align the print cartridges. 4. Press the Enter button to begin the cartridge alignment. Two pages print. Follow the instructions printed on the second page to complete the alignment. 5. Try the print job again.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.

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1 Answer

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