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I had one do that and I opened the gear box and found that the last time we made ice cream & it started getting hard the motor caused the gear to pop a tooth off (plastic). so now you hear the motor running but no transmission. Take it apart and check or turn the ice cream tub connection socket 1/4 turn and see if that makes a difference.
Viscosity adjustments should not have to be made frequently on these machines. If you change products a lot, such as flavors of yogurt, minor adjustments may be required. If your machine uses 3 phase electricity and it machine has been moved or any electrical work performed you may want to check the beater rotation, the beater should rotate clockwise inside the barrel viewing from the front, if you look at the gear box from the back, the pulley should be turning clockwise as well. Otherwise, there is a fine tuning potentiometer on the control, you must remove the front cover to see it. Clockwise is colder/thicker. I recommend small adjustments. It is best to read the amp draw on the motor to see what type of amps it is drawing. If your mix is soft and your motor is drawing 4 amps, you may have another type of problem such as a bad motor. The board and control can also fail giving these problems. There are many things to check in addition to these. Hope this will help you get started.
Check that all gears are in good working order. The paddlewill not turn properly and the motor will not run if the gears are worn ordamaged gears. Inspect the paddle for damage and replace if necessary. You alsomay need to replace worn or damaged gears in the motor. Lubricate the motor,drive shaft and motor bearings.
Hope this will help you. Good Luck.
Use a food grade grease to lubricate the gears. The newer White Mountain freezers have Chinese made motor drives and are a piece of junk. Don't confuse the newer models with your old American built machines. If it's still under warranty contact the manufacturer for warranty repair. Read the most recent customer reviews for the 4 & 6 quart electric freezers on Amazon and other websites. You will see a rash of motor failures!
take it apart and find the striped gear the motor actualy turns at 2000 rpm and has a reduction unint inside
eithor the gear is striped or the grub screw fell out of the drive gear could also be a drift or sheer pin on the main shaft
Yes I too would guess motor burnout ( Motor is very overworked as ice cream hardens) You could replace the motor but I would suggest buying a new one because the cost of a major repair like that may very well cost more then a new unit!
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go to Http://www.catering-machines.com they have full list of spares or parts for Musso stella.
All parts for the musso ice cream machine including lid, motors, gear wheels, gearbox, musso paddle Musso serial numbers start L1 = Musso piccolo L2 = Musso stella L3 = Musso Club L4 = MUSSO CONSUL.