When you turn it on it does its self-test than it starts making this really weird noise for about 3 minutes. than it says scanner failure. turn printer off than on again. so i do that..and it does it again,and again. and all im trying to do is print our a music sheet but it wont let me. please help
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The issue is with hardware of the printer.
Scan feature is most expensive and sensitive part of the printer.
I suggest you to contact HP support. If the printer is under warranty you may get a replacement printer or else they may give you a better option.
If not on warranty you may try this workaround:
With unit off, press the 'Cancel' (pink button) and 'Color' (green button).
This will start the printer in a diagnostic mode. Press '1' to run the diagnostics.
Press 'Enter' or other keys as directed by the display prompts. When you don't know what to press, the 'Enter' key usually works. Some of the keys called for (for example 'Plus' and 'Minus') are not on every psc 2210 keyboard. They are mapped to one of the "directional" keys just above the numeric keypad area next to the 'Enter' key. Keep trying keys till one works.
After all the diagnostics, the display will either go blank or display 'Initializing...' . Wait 10-20 seconds to make sure it isn't doing anything else then press the 'On' key.
The printer should start without the scanner error and the grinding/chattering noise.
Leave the printer on because the next power cycle brings the chattering noise back.
But, when it does, the procedure above seems to fix it every time.
When you turn on the power, the microcode version and then the release level of the microcode are presented on the LED display, and the device runs the basic assurance test and then resets the hardware. If you need configuration changes done such as how the printer communicates and such, then you need to know all the functions and codes for configuration changes. The self-test runs only in the self-test state. To place the printer in this state and start the self test: 1. Make sure the printer is turned off. 2. Press and hold either Start 1 or Start 2 on the operator panel; then turn on the printer. Keep holding the button at least until "00" is displayed on the LED. Note: The left 0 blinks, and the right 0 stays on. 3. When 00 appears on the LED, the self-test "00" is ready to run. Insert an 8.5x11 Letter sized piece of paper into printer. 4. Press Start 2 to run the self-test "00". This will print the Configuration of your printer.
the noise can be caused by a problem with the ink carriage or the
scanner. Try this:
Follow the steps below in the order presented to determine the source and resolution for the noise
1. Check the scanner (if it has a flatbed)
Open the scanner cover.
With the lid open, press the Start Copy
button to make a copy. The scanner mechanism should move down the glass.
If the scanner mechanism does not move and noise is present, contact HP. If the scanner mechanism moves without noise, continue with Step two below.
2. Check the print mechanism
Check this knowledge base from hp
Step three: Service the product
If you have completed all the steps listed above and are still experiencing a problem you may have to contact hp to have them service the product.good luck
Scanner failure means the scanner is not making enough light to see the home position. It happens when the scanner lamp ages or is covered with dust. Cycle power is just power off and on again, and see if it goes away.
I had exactly the same problem with my OfficeJet 6110 as reported above (i.e. the scan head not knowing where the end-stop is).
This is how to fix it (this method worked for me)
1) Lift up the scanner/copier hinged lid. Around the edge of the scan glass are 4 Torx screws. Undo all four screws.
2) Carefully prise the control panel faceplate off. The buttons underneath are on a single panel. Slide this to the left and lift off.
3) Jiggle the lid of the scanner to get it off the main body of the printer.
4) Locate the scan engine motor (top right corner) and remove the two motor retaining screws (one on the left of the motor, the other on the right).
5) Lift out the entire mechanism (rod, drive belt, scan head) and turn over.
6) Thoroughly clean all glass and mirrored areas of the scan head. Also clean the scan lamp on the top of the scan head. Clean the tray inside the scanner (where the scan head travels back and forth). Also clean the inside and outside of the scanner glass pane itself.
7) Refit all parts, using the technique described above, in reverse order.
8) Switch on printer. It should now work OK.
Hope this helps, guys.
NOTE: Refer to the Testing section in this document for instructions on performing the tests.
Turn the printer off, and then turn the printer on. The grinding or squeaking noise should not occur while the printer is initializing.
Perform a paper path test. The grinding or squeaking noise should not occur because the carriage should not be moving.
Perform a self-test to localize the noise.
Check the printer for obstructions by lifting the top cover and making sure nothing is blocking the carriage movement.
Check the paper path by following the instructions below:
Remove all media from Trays 1, 2, and 3.
Pull out any visible stuck paper.
Lift the top cover, and pull out any jammed paper.
If you are unable to free the jammed paper, pull out the handle of the paper knob, pull the knob away from the printer, and rotate it to remove the paper.
Lower the rear access door by lifting up on the two rear door latches.
Remove the back panel by pushing the two catches inward.
Pull out any paper that may be stuck inside.
Wipe down the milky white strip (see Figure 1) that the front of the carriage glides on with a clean, soft, dry, lint-free cloth.
Figure 1: Location of the white strip Replace the whole unitIf the printer is still making a grinding or squeaking noise after following the steps above, replace the whole unit. See Whole Unit Replacement instructions, which are included with the whole unit replacement. TestingUpon replacement of the whole unit, perform a Paper Path test and a self-test as described below to verify that the new unit is functional.
Performing a paper path test
Press the MENU button on the printer control panel until Diagnostics Menu is selected.
Press ITEM until Perform Tray x Paper Path Test is selected.
Press SELECT to perform the test.
NOTE: The paper path test will terminate only when the paper in the tray being tested runs out or the printer is turned off. Performing the stand-alone self-test
Press the MENU button on the printer control panel until Self Test Menu is selected.
Press ITEM until Print Menu Map is selected.
Press SELECT to perform the stand-alone self-test.
Hope this help. Please
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Your scanner glass is get dirty and all scanners make a self diagnostic program when we turn on the printers. At this point, you will hear a little noise from the scanner carriage lamp, witch is doing self calibrating. In this calibrating time the scanner unit "read" the white and the black levels, and the white (in your case) is not white, is quite gray because is dirty.
The solution is a very simple, but require much skill.
disassembly the scanner unit, remove any screw you see (you need an no.
2 phillips screwdriver) and very gently remove the upper side (with
glass) from the rest of scanner unit. Please note that is several
plastic fasteners to be disposed.
after you remove the glass
(with a plastic frame) you get a small tissue of cotton and soaking
with an windows cleaner solutions. Gently clean the BOTH surfaces of
For assembly follow the reverse procedure.
Beware to the glass, it has only 3 mm thickness. Don't broke!
Like I sad: simple problem, but require much skill. If you think is to difficult for you, please go to the service.