Question about Symantec WinFax Pro for PC

1 Answer

Photo keychain problems

My husband recieved a digital photo keychain for fathersday.i installed the program and then plugged it into my usb port...when I clicked on the program it came up to turn the device on and do the update. Problem is nothing happens, I cannot turn the device on, the light does not come on at all. Is there a problem with the device itself? I followed the instructions by pressing and holding the (menu) button but nothing happened. also tried all the usb ports i have but still nothing.The biggest issue is my daughters went to edmonton at the beginning of june and bought it at a shoppers there. Wlive in winnipeg.

Posted by on

  • 3 more comments 
  • dawnlyn1 Jun 22, 2008

    yes is does

  • dawnlyn1 Jun 22, 2008

    I tried the drag and drop but didn't work. The device dill not turn on at all.

  • dawnlyn1 Jun 22, 2008

    Ok I can not try to put any pictures on the device if I can not even get it to turn on...my computer knows its there but if i can not turn it on how can i change what needs to be changed to do the updates its wants.

  • dawnlyn1 Jun 23, 2008

    I understand what u are trying to say as I do use several paint programs and did work digitally inhancing photos for a company and on the side. But what I am trying to tell you is you are several stepps ahead of the problem. I can not turn the device on at all....Have never been able to since I took it out of the box. I installed the program no problem, when prompted to turn the device on to set it up to do the updates it would not turn on. I am beginning to think it is just a faultly device to begin with.

  • Tim Babcock
    Tim Babcock May 11, 2010

    If you press my computer in windows does the keychain appear on the screen as a storage device?

×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 2,794 Answers

What you do is drag the picture from your computer into the drive letter assigned to the key chain and see if that works.

Posted on Jun 22, 2008

  • 1 more comment 
  • Tim Babcock
    Tim Babcock Jun 22, 2008

    It could be that the pictures you are transferring over might be too big. If you have a picture editing program see if you can make another copy of the pictures but lower the resolution to 640 x 480. Do one at a time and see if those work.



  • Tim Babcock
    Tim Babcock Jun 23, 2008

    I have a feeling it has to do with the resolution of the pictures. Theres probably a program the converts them to fit in the keychain. Hard to tell though on this end without the manual.

  • Tim Babcock
    Tim Babcock Jun 23, 2008

    You could be right. Sometimes plugging into the USB turns it on and fixes it. It sounds like its defective.

×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Where can I get drivers for digital photo keychain for windows 7


go here: http://www.mscustomercare.com/
then scroll down to "Digital Photo Keychain" and click on the picture

You should be able to download the installation files from there.

If the program you downloaded does not seem to work on Windows 7, try this (from guygior):
"Right click the desktop icon after installing it, choose "troubleshoot compatibility". Then choose "troubleshoot program" in the window that pops up. Now, check the box that says "the program worked in earlier versions of windows..." Then, choose windows xp service pack 1 or 2. It will make you start the program from the next dialog box to make sure it works... which it should now. Finally, hit next and choose save settings."


Hope this helps!

May 28, 2010 | Symantec WinFax Pro for PC

9 Answers

I have a Digital Solutions digital photo keychain. I connected it to the computer USB port). It is suppposed to pull up the software, but does not. Keychain screen display is "No photo..Please connect to...


Ok, I had the same problem of when you plug key chain into the computer, the display at first reads "PC Conect", then after about a minute, it sohws "No photo..Please connect to PC...Update Pictures.
Solution: I plugged it in to usb port and when it came up with "PC Connect", I pressed the 'M' button on the side. Then the display changed to read "PC Connecting", and the software came up on the computer monitor. Wha'la! Problem solved

Dec 10, 2009 | Symantec WinFax Pro for PC

1 Answer

Nonresponsive digital keychain


This question is not related to WinFax PRO . I suggest posting it again in the proper area.

Feb 11, 2009 | Symantec WinFax Pro for PC

1 Answer

File manager wont come up so I can download photos


This is not a WinFax question. I suggest posting in the correct area so you can get a proper answer from someone who knows this product.

Jan 05, 2009 | Symantec WinFax Pro for PC

1 Answer

The keychain wont format- it wont open the program!


It seems you have not installed the `keychain' software If you do not you might receive a message that says `the drive is not formatted'.

Dec 30, 2008 | Symantec WinFax Pro for PC

1 Answer

Innovage photo keychain


the software requirements only runs with win98.

Feb 10, 2008 | Symantec WinFax Pro for PC

10 Answers

Innovage Digital Photo Keychain


solution # 1 worked!

Thanks
brimmingcupfarm@msn.com

Dec 27, 2007 | Symantec WinFax Pro for PC

Not finding what you are looking for?
Symantec WinFax Pro for PC Logo

222 people viewed this question

Ask a Question

Usually answered in minutes!

Top Symantec Internet & Communication Software Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18299 Answers

Mike McWhinney

Level 3 Expert

537 Answers

Tony

Level 3 Expert

2598 Answers

Are you a Symantec Internet and Communication Software Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...