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Photo keychain problems

My husband recieved a digital photo keychain for fathersday.i installed the program and then plugged it into my usb port...when I clicked on the program it came up to turn the device on and do the update. Problem is nothing happens, I cannot turn the device on, the light does not come on at all. Is there a problem with the device itself? I followed the instructions by pressing and holding the (menu) button but nothing happened. also tried all the usb ports i have but still nothing.The biggest issue is my daughters went to edmonton at the beginning of june and bought it at a shoppers there. Wlive in winnipeg.

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  • dawnlyn1 Jun 22, 2008

    yes is does

  • dawnlyn1 Jun 22, 2008

    I tried the drag and drop but didn't work. The device dill not turn on at all.

  • dawnlyn1 Jun 22, 2008

    Ok I can not try to put any pictures on the device if I can not even get it to turn on...my computer knows its there but if i can not turn it on how can i change what needs to be changed to do the updates its wants.

  • dawnlyn1 Jun 23, 2008

    I understand what u are trying to say as I do use several paint programs and did work digitally inhancing photos for a company and on the side. But what I am trying to tell you is you are several stepps ahead of the problem. I can not turn the device on at all....Have never been able to since I took it out of the box. I installed the program no problem, when prompted to turn the device on to set it up to do the updates it would not turn on. I am beginning to think it is just a faultly device to begin with.

  • Tim Babcock
    Tim Babcock May 11, 2010

    If you press my computer in windows does the keychain appear on the screen as a storage device?

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  • 2,794 Answers

What you do is drag the picture from your computer into the drive letter assigned to the key chain and see if that works.

Posted on Jun 22, 2008

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  • Tim Babcock
    Tim Babcock Jun 22, 2008

    It could be that the pictures you are transferring over might be too big. If you have a picture editing program see if you can make another copy of the pictures but lower the resolution to 640 x 480. Do one at a time and see if those work.



  • Tim Babcock
    Tim Babcock Jun 23, 2008

    I have a feeling it has to do with the resolution of the pictures. Theres probably a program the converts them to fit in the keychain. Hard to tell though on this end without the manual.

  • Tim Babcock
    Tim Babcock Jun 23, 2008

    You could be right. Sometimes plugging into the USB turns it on and fixes it. It sounds like its defective.

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