Question about Symantec WinFax Pro for PC

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Photo keychain problems

My husband recieved a digital photo keychain for fathersday.i installed the program and then plugged it into my usb port...when I clicked on the program it came up to turn the device on and do the update. Problem is nothing happens, I cannot turn the device on, the light does not come on at all. Is there a problem with the device itself? I followed the instructions by pressing and holding the (menu) button but nothing happened. also tried all the usb ports i have but still nothing.The biggest issue is my daughters went to edmonton at the beginning of june and bought it at a shoppers there. Wlive in winnipeg.

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  • dawnlyn1 Jun 22, 2008

    yes is does

  • dawnlyn1 Jun 22, 2008

    I tried the drag and drop but didn't work. The device dill not turn on at all.

  • dawnlyn1 Jun 22, 2008

    Ok I can not try to put any pictures on the device if I can not even get it to turn computer knows its there but if i can not turn it on how can i change what needs to be changed to do the updates its wants.

  • dawnlyn1 Jun 23, 2008

    I understand what u are trying to say as I do use several paint programs and did work digitally inhancing photos for a company and on the side. But what I am trying to tell you is you are several stepps ahead of the problem. I can not turn the device on at all....Have never been able to since I took it out of the box. I installed the program no problem, when prompted to turn the device on to set it up to do the updates it would not turn on. I am beginning to think it is just a faultly device to begin with.

  • Tim Babcock
    Tim Babcock May 11, 2010

    If you press my computer in windows does the keychain appear on the screen as a storage device?


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What you do is drag the picture from your computer into the drive letter assigned to the key chain and see if that works.

Posted on Jun 22, 2008

  • 1 more comment 
  • Tim Babcock
    Tim Babcock Jun 22, 2008

    It could be that the pictures you are transferring over might be too big. If you have a picture editing program see if you can make another copy of the pictures but lower the resolution to 640 x 480. Do one at a time and see if those work.

  • Tim Babcock
    Tim Babcock Jun 23, 2008

    I have a feeling it has to do with the resolution of the pictures. Theres probably a program the converts them to fit in the keychain. Hard to tell though on this end without the manual.

  • Tim Babcock
    Tim Babcock Jun 23, 2008

    You could be right. Sometimes plugging into the USB turns it on and fixes it. It sounds like its defective.


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