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most cameras come with an option called macro,this setting is for close up shots.on your camera it needs to set at wide angle.when choosing the shooting mode move left or right and choose the icon of a flower.if you adjust the zoom, a zoom bar will appear at the top of the lcd.if you try to use a zoom not intended for macro shots the flower icon will gray out and the bar will appear yellow,if you take a picture with the yellow bar it will be blurry.if you zoom out a little until it stops you should be ok. if you use a flash in macro mode the images edges usually will darken.hope this helps.
The zoom button merely zooms in on the display. It magnifies a portion of the picture so you can get a better look at what you're about to photograph. LiveView or otherwise, if you want to zoom, you have use the zoom ring on your lens (assuming you're using a zoom lens in the first place, of course).
Portrait provides extra sharp focus on the subject. It also opens the aperture some, and may in SOME cases give you a blurred backbround depending on the distance of the subject and background to the camera.
If outdoors, consider setting the camera to manual flash so that it will lighten the subject. If indoors, consider turning off the flash. You may need to provide better external lighting on the subject, or use a tripod and ask the subject to hold still during the picture.
Try increasing the zoom (best is to set it to maximum), and then adjust your distance from the subject to get as close as possible. Note that you still might be standing relatively far away because of the zoom.
Another way to experiment further with focus and blurred backgrounds is to use aperture priority (Av) mode on your dial. Use the right/left button to set the lowest "f-number" on your screen. The lower the number, the greater the aperture. All other functions of your camera will automatically compensate. Again, use max zoom in taking closeups with low "f-numbers". Also experiment with the manual focus to pay particular attention to achieving sharp focus on your subjects eyes.
You have a very capable camera. It can do what you're thinking of. You just need to practice with it. It's digital, experiment with the above techniques. Throw away the bad pics and keep the good, noting which technique worked best for the lighting and situation.
the reason why the lens zooms out is because the zoom switch is faulty and might need replacing.The way to tell this is when you switch it on in camera mode you will see the zoom bar displays on the lcd and stays there.