Question about Maytag Neptune FAV6800AW Top Load Washer

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Maytag neptune washer

Washing machine wont unlock on the right side.I reset it but
it still has the light that says its locked even when both sides are in the
unlocked position.

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  • Jordan Crosby
    Jordan Crosby Jan 16, 2014

    i just had this same problem! i fixed it by unplugging the washer, lifting the top and removing the screw holing the lock in place. then unplugged the lock and popped all the tabs and pulled it apart. it looked like some softner had gotten into the mechanism. all the little parts popped out but be careful, there are small wires comming off the coils you CANT break. then once all apart i cleaned it as best i can and scored all the copper parts to make sure there was a good connection. put it all back together and it worked. you can try that. only took about a half hour total. BE CAREFUL when your cleaning it though.

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  • 96 Answers

The lid lock is on the right side but the switch that senses if the lid is locked is on the left side. Could be that the sensing switch is loose or faulty. You could try to bypass it BUT only to see if that is the problem. NEVER leave it in the bypassed position.

Posted on Jun 25, 2008

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If the Lid Locks won't release you can release the Washer top from the base. You need a putty knife and press in to release the.

Un plug the washer from the 120VAC outlet.

Insert a plastic putty knife in line with the lid seam and

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Yhe top cover is hinged at the rear.
See Pic fpr putty knife insertion point;

dh1200s_3.jpgdh1200s_4.jpg
Ypu can get the Service Manual for here Neptune TL Washer FAV6800AWW

5 post doen in the sticky.

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To unlock the door, follow these instructions: 1) unplug the power cord 2) shut off all water connections and remove hoses from source.
3) unscrew the metal access panel on the back side of the touch pad console on the back/top of the unit.
4) unplug the white, three pin connector(red, blue, & yellow wires that are in this order from left-to-right when looking from the back of the washer to the front)
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If you are not getting any error codes pertaining to the door lock and you are getting wash and rinse then the problem would seem to be that the water is not draining. Machine will not go into SPIN if the pressure switch senses that there is still water in the basket.

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LO means bad door lock switch or conrtol board. to get it open unlock manually by pulling plastic cable located in dispenser where soap is put in.

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