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Gateway Laptop When I go to adjust the screen on my laptop the screen goes black " like into a sleep mode" and to get the screen back I have to turn the computer completely off and back on. Then the computer says it was improperly shut down. Any suggestions? Thanks Jason Kuchta

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It sounds like you may be adjusting the monitor out of its usual range that its capable of displaying. Try a slightly lower resolution to see if it does the same thing. Also check device manager to make sure your video card is being detected properly. It should have the name of the video card listed but no ? or ! next to it. You can try updating the video driver by going to the Support page on the manufacturers website and entering your product model name/number or its serial number/service tag number.

You can try adjusting the screen size, but if it goes black leave it for about ~30 seconds. Windows pops up a box when you change the resolution to make sure it's working OK or else it automatically changes the resolution back in about 30 seconds.

Posted on Jun 22, 2008

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