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Kenmore Dual Action Top Load washing machine bolt won't catch

Hi everyone - I've been browsing around and I have a problem with what I believe is the agitator. The washing machine is about 20 years old or so. The washine works fine - it spins, it drains water, it fills with water. It just won't agitate. So I removed the cap and located the bolt in a white flat cap. The bolt is not recessed but flush. I got the socket wrench and started trying to unscrew the bolt. Well the bolt keeps spinning and is not releasing anything. The agitator assembly won't pop up and feels like its still caught on something.

Funny - if I can get in there I'm sure the cogs are just worn down and need replacing but I JUST CAN'T LOOSEN THE BOLT!!!

So close and yet so far...

Please help and thank you!

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  • nicholas26 Jul 05, 2008

    but the machine 'works' when the lid is closed. like it goes through the cycles.



    but I can spin the agitator both ways, like it doesn't catch...

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  • 38 Answers

That sounds like a bad lid switch. No need to go into the agitator.

Posted on Jun 22, 2008

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http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.

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Replace the 1/2" drive, the cap and fabric softener unit and the top agitator should work.

Also see the following illustrated description of the above.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=136&osCsid=0da65cea0e338fe930b1fde153a243f0

The "dogs" are the most likely problem and are a quick, easy and inexpensive fix.

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