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On any cycle my zwf1621w will not take the softener from the tray could it be blocked and if so is it easy to rectify.

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For a start take the tray out and clean thoroughly.

Posted on Jun 22, 2008

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Hi I own a Defy Automaid 600 and has never used fabric softener before. How do I go about


Hi from retired Englishman in SW France,
It's very easy- you pour it into the conditioner tray before you start the washer- like the detergent/powder- and (normally) the washer directs water into the softener tray on the (final) rinse.
A quick and easy way to find out which tray is which is to pull the detergent drawer out just so that you can see into it. Start a pre-wash (pre-wash detergent) and see where the water runs in, then advance to the main wash (main wash detergent) and observe. Finally start a rinse cycle and where the water goes in is where the conditioner/softener goes.
In a few cases I have come across, the pre-wash tray shares with the conditioner/softener part but the pre-wash powder goes in the front and the softener in the back.
If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C

Jul 05, 2011 | General Washing Machines

1 Answer

Hi I own a LG intellowasher WD8013C and the inside of the dispenser needs a good clean due to the built-up of hardened soap powder. Is there a way to unhook this so that i can be cleaned? I suspect this...


Hi from retired Englishman in France,

Absolutely right! If the tray is blocked with a mix of powder and softener the softener will not easily syphon into the drum and water tends to be left in the tray. Some water is not unusual, though.

Very easy to remove. Most trays are stopped from coming out by a catch/lip on the top at the back in the middle. Often, if the middle tray is the softener, it is there.
Just bend down to eye level with the top of the tray and you should see which bit is sticking up. Gently press it down and pull the tray out!
I give ours a good clean every few months as my wife tends to allow some powder to spill into the softener tray- but don't tell her I told you so, please!

Best of luck,

John C

Jan 24, 2011 | Washing Machines

2 Answers

Washing machine will not draw fabric conditioner


The Solution: Top up the softener tray with extra water so that it is up to the 'max level' mark.

The softener tray works by a siphon action. Thus, the reason the tray does not empty is that not enough water is added by the machine during the softening cycle, so that the machine does not completely fill the softening tray; only when the softening tray is filled beyond the 'max' mark does the siphon action works. A partially filled tray will never empty - it's impossible due to the siphon.

The reason that not enough water is added to the tray during the softening action is that the water inlet of the machine is partial blocked (you can try to fix that) but it is simpler to just added more water to the conditioner tray.

Thus, the easiest way to ensure that the softener tray empties every time (after adding the softener to the softener tray of course) is to top up the softener tray with extra water, top it up to the 'max level' line (keep a bottle of water by the machine). That way, even if only a little water is added to the softener tray during the softening cycle by the machine it is enough to trigger the siphon action and the tray will empty!

Works for me every time, and no need to remove any parts - I used to take the tray out, clean it, scrub the outlet holes that fill the tray etc, but they used to gum up again quite quickly!

Hope that helps

Aug 23, 2009 | Bosch Washing Machines

1 Answer

Bleach & Softner not dispensing correctly


I finally figured mine out! Remove the dispensing tray then take a small brush, or maybe a q-tip and clean out the small hole right above the softener tray. Mine had mold in it and wouldn't let the water fill the tray, which is what causes the softener to dispense!

Jul 21, 2009 | Whirlpool Washing Machines

1 Answer

Detergent tray full of water


Hi....Lift the softener cover off the tray and you will find the syphon tube or the cover underneath are blocked. Push some wire through the syphon tube to make sure it is clear and give everything a good wash.

Jun 03, 2009 | Zanussi WJD1257W Front Load Washer

1 Answer

SIEMENS XLM 1600 (WXLM166AGB) MACHINE WILL NOT TAKE IN SOFTENER FROM DETERGENT TRAY


If water is being dispensed from both sides of the detergent tray, dismantle washing machine and remove top plate of the detergent tray and clean thoroughly. Water overflows from both sides during the rinse cycle to add softener to the rinse. On our washing machine it was blocked. During the service it was changed but can be washed out to solve problem.

Aug 28, 2008 | Washing Machines

3 Answers

Bosch Classixx 1000: Won't drain


The Solution: Top up the softener tray with extra water so that it is up to the 'max level' mark.

The softener tray works by a siphon action. Thus, the reason the tray does not empty is that not enough water is added by the machine during the softening cycle, so that the machine does not completely fill the softening tray; only when the softening tray is filled beyond the 'max' mark does the siphon action works. A partially filled tray will never empty - it's impossible due to the siphon.

The reason that not enough water is added to the tray during the softening action is that the water inlet of the machine is partial blocked (you can try to fix that) but it is simpler to just added more water to the conditioner tray.

Thus, the easiest way to ensure that the softener tray empties every time (after adding the softener to the softener tray of course) is to top up the softener tray with extra water, top it up to the 'max level' line (keep a bottle of water by the machine). That way, even if only a little water is added to the softener tray during the softening cycle by the machine it is enough to trigger the siphon action and the tray will empty!

Works for me every time, and no need to remove any parts - I used to take the tray out, clean it, scrub the outlet holes that fill the tray etc, but they used to gum up again quite quickly!

Hope that helps

May 26, 2008 | Bosch Classixx WFL 2066 Front Load Washer

1 Answer

AEG Lavamat 72640 Front Load Washer


are the holes that spray out the water partially blocked? if so the water will spray out at every angle filling all the tray slots. try popping out the soap tray and cleaning above it with a stiff washing up brush and then reducing the water pressure by turning the tap off a bit.

May 18, 2007 | AEG Lavamat 72640 Front Load Washer

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