Question about Roper RT21AKXKQ Top Freezer Refrigerator

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Ice maker not working

Hi,
my ice maker is not working, water in tray is frozen but not dropping into bin. Any Help ? my ice maker has ice but it is not dropping the ice

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Depending on the ice maker style, they typically work off a motor timer. The timer motor rotates to set up the ice making process... starting with letting water into an empty ice mold tray, allowing ample time for that water to freeze and then to rotate that mold so that the cubes fall out into the bin. In conjunction with that process, a small heater is turned on to release the frozen cubes from the tray. The 'ice tray full' lever signals the system to stop making ice so you may want to verify that the lever is down and not causing the ice maker to stop, If that's down then I suggest you monitor the position of the motor gearset underneath an access cover. With power applied, the gears should rotate and cycle thru an ice making process. If it does and ice fails to fall out, your heater may be defective. Hope that helps...

Posted on Aug 06, 2008

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Ice not forming in ice tray


Hi - there are several problems that can cause this - but ultimately, if your freezer is keeping frozen foods frozen, the problem is lack of water flow.

Most automatic ice makers work on a timer. At a regular interval, if the ice maker arm is down to signal a "not full" ice bin, the heater on the bottom of the ice form turns on to break the bond between the ice and the mold. After a short time, the wiper linkage turns to allow the wipers push the individual cubes out of the mold and fall into the bin. After that, the solenoid on the water line is energized that will allow the water to flow to the ice maker to fill the mold, and then shuts off.

The water may pass through the filter inside your fridge (if equipped) and the filter may be clogged (if you can dispense water from your fridge and it works - this not likely to be the problem). Some fridges require a filter to be present - other will work without a filter - but none will work with a clogged (or frozen) filter. Make sure the fresh food compartment of the fridge is not freezing the filter.

Most of the ice maker functions are silent - except for the sounds of the ice dropping into the bin, and in some cases, the "snapping" or "clicking" of the water solenoid turning on and off (coupled with the sound of water running).

See if you can hear this happening. If you do, the problem could the either the flexible water line or the point of the water line attachment to the cold water pipe in the house. If you moved the fridge out for any reason, it is possible that the water line has been kinked or crushed when the fridge was moved back into position. If it has been undisturbed, it may be related to the valve that supplies water to the fridge. Sometimes, a clamp-on pipe piercing valve is used to connect the smaller fridge water line to the cold water pipe in the house. It is not unusual for these to give trouble after several years - particularly in areas with "hard" water. It may be worthwhile to replace this if it has been installed for some time.

Lastly, it may be the ice maker itself. It has heaters, switches and motors - any of which can fail and cause trouble. You could pour water into the the maker with a watering can or similar and let it make ice as normal. If ice is never dropped into the bin, then something on or cabling to the maker itself has failed and will likely require professional service or replacement as an assembly.

These should get you going and may pinpoint the issue - good luck!

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1 Answer

Ice maker will not fill with water.


You mean " Why The Water Doesn't Fill the Tray in Kenmore Ice Maker?"
Am i right to your question? Well, Kenmore brand refrigerators often have an ice maker that uses the water supply to create ice inside the freezer compartment. Some models have an ice dispenser on the freezer door for easy access, and others simply create ice and deposit it into a tray inside the freezer. While most ice makers should work well with basic maintenance and care, issues may occasionally arise. One such problem is if the water does not fill the tray to create ice inside the ice maker. Resolving this issue may be possible through some troubleshooting efforts.

1 Remove the ice bin from the freezer.

2 Fill a turkey baster with hot water.

3 Spray hot water from the turkey baster into the tube at the back of the ice maker, which may be frozen or clogged.

4 Repeat spraying water into the tube until the blockage or frost is removed.

5 Replace the ice bin into the unit.
Please let me know if this help you.
Thanks for using FixYa

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1 Answer

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Try this for a solution first. Remove all of the ice from the bin. Using a hair dryer, melt the ice in the tray and the fill tube. Be sure to warm all of the switches behind the plastic front cap in case those switches are frozen. Let the ice maker fill again and see if you have made ice. Often splashed water will freeze the rotating vanes and will not let the ice maker rotate through it's complete cycle.

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