Did the camera has been dropped before..?
did you dropped your camera before..?
first you remove the battery, then it was better to clean the unit.,esp. the lense area and on its sides. then put back the battery, then test...
if the first procedure was no success, there could be a damaged or a mechanical failure inside the camera, thats why the lens never retract.. it is better to get someone who has a professional knowledge to service the unit.. its not advisable that you disassemble the unit and try to fix it on your own, if you have no background on digital camera repair...
let me know.
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Ok. you can open the cover and chk the lens motor.
There must be some dust or dirt blocking the way of the cylinder.
take it to a service centre...they ll clean it and give for less cost
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I will accept your opinion,will have to wait and see what a service centr says
Thanks
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