Question about Creative Labs Zen Digital Media Player

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Zen cast installation problem

I cannot install the zencast organizer as the following messages props up
"Installation is unable to continue because of one or more unresolved issues please contact the support services
[I]-registry value(default)under zcast\shell\open\command cannot be created"
zen cast organiser installation is unable to continue because of one or more unresolved issues"
pls give a solution to this ASAP

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  • jorem Aug 23, 2008

    i cannot install the cd to my pc

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  • 167 Answers

Sounds like something is preventing the installer from writing to your registery. Disable all anti-virus/anti-spyware/etc. programs, then try the installer again

Posted on Jul 20, 2008

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Lost my disc and trying to get software to sinc/load music onto my 30g nomad jukebox zen xtra. what to do?


Hi there,
You can download all drivers, applications, and firmware from Creative Site here:
in your case, you might need an application like Creative ZENcast Organizer 2.01.01 Suite (synchronize various types of media files and data stored in your Creative portable media player and your computer)

Just try the link and choose that might suite your needs, hope this help.
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Follow the link below. I beleive you want the Zencast organizer suite. Just choose your operating system and then you'll be ready to download. You can read details about the downloads before you actually do it. If this is what you were looking for PLEASE rate this as fixed. If not , don't rate this yet. Just add a comment letting me know and I'll be happy to help you further. Thanks. http://us.creative.com/support/downloads/welcome.asp?action=next

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1 Answer

Updated Drivers


You need to go to Creative USA Support and download

Creative Zen Xtra PlaysForSure Firmware 2.10.03. This firmware upgrade has to be done on an XP computer but if you follow the directions, Vista will then allow the installation of the Creative Organizer software which will then allow you to backup the files of the Zen and transfer them to the Zune. I just did this yesterday for my brother-in-law, though I did it all on XP and haven't tried to finish the install on Vista.

Read more here: http://193.95.171.83/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=67,E=0000000000308279616,K=833,Sxi=19,Case=obj(16737),Kb=ww_english_add,VARSET=ws:http://us.creative.com/

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1 Answer

Zencasts wont show on player


Have you checked in the Videos section at the main menu? you should see a ZENcast file

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Can?t transfer files using the Creative Media Source Organizer. I?m getting the following error: ?Error: Unable to create file. Restart player and try again." Tried restarting the device, but no use....


Uninstall everything from your PC, reboot, reinstall driver and the Explorer (I do not use MediaSource, only the Explorer). If it didn't work out follow these steps: 1. Uninstall Creative Media Source and all related software. 2. Install the driver. In the installation CD the driver is usually in \Drivers\English 3. Turn on the Nomad an connect it to the PC. 4. Install MediaSource(the program requires that you have the nomad connected while installing) 5. Install MediaSource plugin 6. Try transferring files. If you?re still running into problem know that there are other programs capable of handling MediaSource?s functions, such as - Portable Audio Devices Power Toy , NomadSync, Real player, and there?s also a Zen plugin for the Winamp. Good luck!

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