This is usually the result of built up residue being dislodged from where it has been lying (quite innocently and without any detrimental effects) between the inner and outer drums.
There will be 2 possible reasons for the residue to have been dislodged:
1) A coin or some other such object has fallen out of a pocket, got between the inner and outer drums, banged about a bit and dislodged the residue. If this is the case, the coin will (If it hasn't already) find its way into the empty pump's debris trap/filter, which you will need to clean out (No harm in doing this anyway and I will attach instructions below for you.
2) The drum bearings are failing allowing the inner drum to flop about more than it should, hit the outer drum and dislodge the residue (This scenario is bad news)
To clean the filter/debris trap:
Depending on the model (You have not stared make and model, so I can't be sure) there is either a round filter cap on the front of the
machine at the bottom (It may be behind a small door or hidden behind a clip on
panel on the bottom) Many models of this design also have a small hose to the
right of the filter cap that you can pull out, remove a plug from and drain off
any water in the filter before you remove the filter and get your floor wet, so
take a look for this before you remove the filter and get soaked.
OR
You will
need to access the debris trap from the back of the machine. If there is no filter at the front, pull the
machine out and you will see a roughly oval panel at the bottom of the rear of
the machine. Unscrew the 3 or 4 screws and unclip. Directly below the drum, you
will now see a rubber "Cup" like bulge in the black pipe, with a
plastic tube connected to a plastic pipe. The cup is held in place by a large
jubilee clip. Unscrew the clip, pull off the rubber boot to expose the debris
trap (A conical plastic cage with a ping pong ball in it) Take out the ball and
the plastic trap, clean out the debris and replace the trap and the ball (Note
that the cage may have a slot in it that locates in the rubber boot, make sure
it lines up, or it won't reassemble correctly). Now push the boot back onto the
fitting at the bottom of the drum where it came from and tighten up the jubilee
clip, making sure that it is fitted correctly (it too may have a small slot out
of it that fits around a protrusion on the bottom of the housing). To check if your bearings have failed:
To test your
bearings, open the door of the machine and by putting a little lifting pressure
on the top of the inner drum, attempt to rock the stainless steel inner drum up
and down.
The outer
drum is mounted on springs and shock absorbers, so it will rock about (and it
should do this) but the inner drum should not move up and down in relation to
the outer drum. If there is a problem here,
then symptoms will typically include:
A clonking
noise as you lift and release the inner drum (this is the inner drum rattling
on its bearings and/or hitting the outer drum)
You will
have become aware of the spin cycle becoming far noisier recently and possibly
even a grinding crunching noise when the machine spins
The drum may
feel like something is crunching or stopping you turning it when you spin it by
hand with the door open
A leak from
under the machine, which you will probably be able to trace to the back of the
machine, coming from the centre of the drum. This is the result of the failing
bearing allowing water to escape through the seal at the rear
BEARINGS FAULTY
I'm
sorry to say, that if the main bearings on the drum have failed, this
is NOT a job for the uninitiated DIY enthusiast as it will mean stripping the machine
and removing the drum from the chassis, splitting it, removing pressed in
bearings and then sourcing and re-fitting new bearings.
To
be frank, the cost of a bearing set (if they are replaceable, and most are)
will be about £20 (($30) or so. But its a long and horrible job if you haven't
done it before. I know professionals who claim they can do a bearing change in
under an hour, I've done a few and it takes me about 2 hours by the time I
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