Look under the counter top find the bolts that secures the stove top, unplug the power and remove the top, then look around the edges of the stove top and you should see some small screws that atach the glass to the frame, remove those and lift the glass carefuly, "DO YOUR THING" and then just reverse the steps and done.
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Lift the top of your stove, then look for a connector or plug, wire that has pushed up near or against the stove top. Where the wires connect to the burners one or more may be loose an needs tightening.
I navigated the SCHOTT website to find a solution and was able to find out how to properly clean my SCHOTT stove top. I would check the Ceran FAQ list to see if your question is answered before anything else.
magnetic gradeI have a SCHOTT Ceran glass ceramic cooktop as well, and soon realized that induction cooktops like this require that your metal cookware be in contact with the surface for them to heat up. Best cookware:
Cast iron pans
Any black metal pans
Stainless steel pans, if base is magnetic grade (magnet sticks to bottom)
We Use Debruce Polish on all our cooktops. Debruce also works on
stainless steel and polished granite, marble, porcelain, formica and
glass. DeBruce is non-toxic odor-less and eco-friendly. You can get
DeBruce on line at debrucepolish.com.
I want to say that since I posted my original problem with black spots appearing on the Schott Ceran top, I took pictures of the top and attached them to a complaint sent to Maytag. Approximately 3 days later, a Maytag representative phoned and offered a brand new top-basically stating that there is a fault with the tops. They would not pay for the labor to replace the top. My husband downloaded the instructions from Maytag website and installed it himself. These spots actually appear from within the surface and are not the result of a boil over, etc. The spots on my burner grew to the width of the burner. If you search the internet, you will see many others with the same problem with the Schott Ceran tops. I will never buy another!