Question about Microsoft Xbox 360 Console

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RROD i need help my xbox has the red ring of death and i cant send it back cuz i hevnt got a credit card andim broke at the moment so i cant hire anybody. p.s. the youtube videos **** cuz they are not by people who know what they'r doing, or do and they dont explain or they have something special

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  • kevy g Jun 22, 2008

    just so everyone who responds knows the light started as just the bottom right and worked into the top left bottom left and bottom right

  • Nathan Ayers
    Nathan Ayers May 11, 2010

    so you want to void the warranty before you have the money to get it covered under warranty and you just want to buy a new xbox 360 after your units broke and the factory wont service it. which will be tommorrow or the next day, if i know my 360's. Who said you need a credit card to get your unit serviced. I called them everytime and they send you a prepaid box to ship it in. You mail it right away. I've never had to pay yet...

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Step1 Go through several different runs to make sure that your Xbox 360 is really broken. For example, if you’re getting an error message when you put in a disc, try a different one. The problem can sometimes be the game you’re playing and not the console. Step2 RROD - xbox360sn_thumb.jpg Look here for the Xbox 360 serial number. Gather your serial number. Before calling Microsoft, make sure that you write down the serial number of your console. This is found on the back of the system. Step3 Contact Microsoft. Although you can contact Microsoft through email, they will only take care of repairing an Xbox 360 over the phone. Call (800) 4MY-XBOX and describe the problem to the technician. Step4 Receive shipping box from Microsoft. After you talk to a Microsoft customer service representative, they will ship a box to you. This box is used when you send your system back to them for repair. They provide postage and tape for sealing the box so that you don’t have to pay for anything. Step5 Prepare Xbox 360 for shipment. With the shipment box, you’ll also get instructions for sending your system. The most important thing to do is remove any accessories. Be sure to keep hard drives, games, cords,controllers, and personalized faceplates. Step6 Ship Xbox 360. Once you have your console boxed up, you’ll need to bring it to UPS. Although Microsoft pays for the shipping of your defective Xbox 360, you still need to get it to the shipping company. Luckily, it’s relatively easy to find UPS stores in most cities. Step7 Watch the status of your shipment on the service website that Microsoft provides. Log on to http://service.xbox.com to see how the repair process is going. You should typically receive your fixed Xbox 360 in a few weeks. The whole process should take about a month.


I think next time you should call Microsoft and know what you are trying to do.

Posted on Jun 22, 2008

  • Nathan Ayers
    Nathan Ayers Jun 22, 2008

    that is red ring of death then. Dont do anything other then having the factory service it free of charge. It will be about 2 weeks they say. I see the turnaround time as 4-8 days in my own experience. Ive also had the problem 5 times.

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Don't remember where I got this but same thing happened to sons friend and the first option worked for him.

Here are the two fixes that have been working (for some):

Option 1: Unplug the Xbox 360. Remove the hard drive. Plug in the Xbox 360. Press power button. Worked? Good! Now shut the power off and hook your hard drive back in. Still working? Great, you fixed it!

Didn't work? Ok, one more chance.

Option 2: Unplug the Xbox 360. Remove the hard drive. Remove EVERY cable plugged into your console, including the video, the guitar hero, and anything else that can be disconnected. Plug in the console. Boot it up. Works? Great! Shut the ***** off and hook everything back in, including the hard drive. Power it up again. Still working? Woohoo!

If neither option works, get ready to start packing the console up.

After talking to the tech support at Microsoft, it does seem like one Red Ring of Death is bound to lead to more. They will give you a reference number so, if the red ring does come back, you can immediately get shipping underway.

Posted on Jun 22, 2008

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