Question about Microsoft Xbox 360 Console
Go through several different runs to make sure that your Xbox 360 is
really broken. For example, if you’re getting an error message when you
put in a disc, try a different one. The problem can sometimes be the
game you’re playing and not the console.
Look here for the Xbox 360 serial number.
Gather your serial number. Before calling Microsoft, make sure that you
write down the serial number of your console. This is found on the back
of the system.
Contact Microsoft. Although you can contact Microsoft through email,
they will only take care of repairing an Xbox 360 over the phone. Call
(800) 4MY-XBOX and describe the problem to the technician.
Receive shipping box from Microsoft. After you talk to a Microsoft
customer service representative, they will ship a box to you. This box
is used when you send your system back to them for repair. They provide
postage and tape for sealing the box so that you don’t have to pay for
Prepare Xbox 360 for shipment. With the shipment box, you’ll also get
instructions for sending your system. The most important thing to do is
remove any accessories. Be sure to keep hard drives, games,
cords,controllers, and personalized faceplates.
Ship Xbox 360. Once you have your console boxed up, you’ll need to
bring it to UPS. Although Microsoft pays for the shipping of your
defective Xbox 360, you still need to get it to the shipping company.
Luckily, it’s relatively easy to find UPS stores in most cities.
Watch the status of your shipment on the service website that Microsoft
provides. Log on to http://service.xbox.com to see how the repair
process is going. You should typically receive your fixed Xbox 360 in a
few weeks. The whole process should take about a month.
I think next time you should call Microsoft and know what you are trying to do.
Posted on Jun 22, 2008
Don't remember where I got this but same thing happened to sons friend and the first option worked for him.
Here are the two fixes that have been working (for some):
Option 1: Unplug the Xbox 360. Remove the hard drive. Plug in the Xbox 360. Press power button. Worked? Good! Now shut the power off and hook your hard drive back in. Still working? Great, you fixed it!
Didn't work? Ok, one more chance.
Option 2: Unplug the Xbox 360. Remove the hard drive. Remove EVERY cable plugged into your console, including the video, the guitar hero, and anything else that can be disconnected. Plug in the console. Boot it up. Works? Great! Shut the ***** off and hook everything back in, including the hard drive. Power it up again. Still working? Woohoo!
If neither option works, get ready to start packing the console up.
After talking to the tech support at Microsoft, it does seem like one Red Ring of Death is bound to lead to more. They will give you a reference number so, if the red ring does come back, you can immediately get shipping underway.
Posted on Jun 22, 2008
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