Question about Microsoft Xbox Console

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We have an older xbox and all of a sudden it wont run a game we get a screen that says call customer care in the manual. Did it crash?

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  • tcarpino Jun 22, 2008

    thanks for replying. Does this mean its garbage or is the system fixable?

  • tcarpino Jun 22, 2008

    were you able to save all your systems saved profiles or are they gone?

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This has happened to me in the past. First, if it's just a single game then try cleaning the game. If that doesn't work then get a standard CD/DVD drive cleaner - it will usually have two brushes and clean the laser. If the problem consistently persists (which it did for me) then you'll have to replace the DVD drive. I bought a new Phillips off of eBay and since I've done that it has worked wonderfully.See this site for more.

Posted on Jun 22, 2008

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Yes, what probably happened was that there was a problem with the system inside the Xbox.

Posted on Jun 22, 2008

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