Question about SanDisk Sansa Clip MP3 Player

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Many problems...Where to begin??

I just purchased the Sansa Clip MP3 Player and it has been a headache so far...I connect it to my computer thru the USB port and the computer doesn't even seem to recognize its connected most times. I read on another topic that holding the center button down while plugging it into the USB port is the way to have the computer recognize it...This seems to work sometimes..but not always...Anyways...As the instructions say...I click on the music I want to save onto my player and i drag it into the "Music" folder under the Sansa section. I then unplug my MP3 from the computer and it says Refresh Database and then just stays like that...frozen! I also read in another topic about a way to combat this problem. After I can actually get into my MP3 player and choose music..I find that none of the songs that I clicked and dragged into the "Music" folder are there...why?? This thing has me soooo frustrated! :-(

Is there something I am doing wrong? Is everyone having similar problems as this? Please help! :-(

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This is a painful player. One possible reason that the songs are missing is that when you switch between msc and mtp mode, some songs are only available in one view or the other, not both. Also, most of the recovery methods for this player result in all songs being erased.

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jun 22, 2008

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