Question about Compaq Presario 700 470024-192 Notebook

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I added printer software, and my system is locked up/

I had the cd for a canon printer, which I use on my desktop. I loaded it into my laptop with Vista yesterday. I was able to print to the printer, but then my system locked up. I cannot open my documents, and cannot get the canon box to go away, even when I turn the computer off illegally. Ctl/ALT/DEL does nothing. Please help me!

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Why:

it could be a software conflict / component incompatibility between your printer utility and your vista.

here's what you can do:

set your computer to safe mode, then uninstall the printer and its utility from your vista.

once done, reinstall the printer and let vista use its "built-in" drivers (since almost all printers manufactured before 2008 has drivers on vista by default) or let your computer download a compatible driver online.

Posted on Jun 22, 2008

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