Question about HP Pavilion dv8301nr Notebook
Hello, my computer stopped responding (froze) so I did a hard shut down by pressing the power button. When I tried turing it back on I got this message....
We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this.
If your computer stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders, choose 'Last Known Good Configuration' to revert to the most recent settings that worked.
If a previous startup attempt was interrupted due to a power failure or because the Power or Reset button was pressed, or if you aren't sure what caused the problem, choose "Start Windows Normally'.
Safe Mode with Networking
Safe Mode with Command Prompt
Last Known Good Configuration (your most recent settings that worked)
Start Windows Normally
Use the up and down arrow keys to move the highlight to your choice
When I make my choice it brings me right back to this screen. I called HP support desk and he suggested I do a Full system recovery. I don't want to loose all of my pictures and songs and some other files so he told me to get a '2.5" Hard Drive Enclosure' to back up my files first.
Can someone assist me??
Hi, don't worry loosing data. it won't.
hope u have the XP install CD.
boot from the install CD and at the screen where the system ask u to select the partition to install windows system, u select a different partition[D or E], not the one where your data are present, may be C:\. complete the installation and see all your data intact.
Posted on Jun 22, 2008
If you have access to a windows xp disc, boot it and press R to go into repair mode. Run chkdsk from the command line prompt.
If not, you can press F10 to go into the system recover and, in it's default mode, it will recover just windows files and leave your data in tact. If you go into the advanced screen, that is the full system recovery where you will lose your data.
You can also boot with a live Linux CD like knoppix or linspire and connect a flash drive and copy your stuff over first before a full system recovery.
Or, you can purchase an enclosure or even just an IDE or SATA to USB converter, hook your drive up to it and it to another computer to copy your files over that way before doing a full recovery.
Posted on Jun 22, 2008
SOURCE: The screen says "We apologize
If you can go to SAFE MODE, go into Control Panel and go to "System" and then the "Advanced" tab. Click "Settings" under Start up and Recovery. Then uncheck "Automatically Restart".
This will let you see that Blue Screen so you can research the error. Then restart.
The first thing I would do is remove any new hardware that might have been installed, unplug any external devices like printer, scanner, camera, etc... and then try it.
If that doesn't work, pop in your recovery disk. It will help you through the entire process of the repair.
Let me know what happens.
Posted on Jan 19, 2011
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jan 12, 2014 | Computers & Internet
on Oct 13, 2011 | HP Computers & Internet
Feb 04, 2013 | Computers & Internet
Feb 02, 2013 | Computers & Internet
Feb 02, 2013 | HP Compaq Presario V2000 Notebook
Mar 07, 2011 | Apple MacBook Pro Notebook
Jan 13, 2011 | Compaq Presario 5000 PC Desktop
Jun 24, 2010 | Dell Inspiron Mini 10 Notebook
Jan 03, 2010 | Dell Dimension 5100 (D51L1) PC Desktop
Jul 02, 2008 | Toshiba Satellite A35-S159 Notebook
142 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: