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Xerox WorkCentre Pro 416DC

Thanks for the reply. When we held down the "8" and "STOP" ... we received a "CA1" error code. What does this mean? Thank you so much.

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  • washintorah Jul 08, 2008

    What does "Laser(Polygon motor)problem-$" mean? How can it be fixed? Would it be an easy fix, or expensive and difficult?

    Thank you

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The machine has a laser in it to scan the copy.
When you have this problem and you are trying to fix it yourself it is best to let Xerox do the repair. Ask them to load the newest drivers on the machine with their laptop.
If you have the old software there is a timing window problem with the old driver. Replacing the laser will not fix the problem. You will get the same problem even with the new laser. Also, you need to have the right laser for the machine model you have, there are different type lasers for this model machine.
Xerox will warrenty the call for 30 days anyway , so take the call.
Good luck.

Posted on Oct 17, 2009

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Laser(Polygon motor)problem-$

Posted on Jun 22, 2008

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3 Answers

We have Error Code CA1


you need to replace the laser unit and upgrade firmware

Sep 21, 2010 | Xerox WorkCentre Pro 416DC Copier

1 Answer

Need to reset replace drum message on Xerox Workcentre Pro 416


You can replace the chip on the drum unit. Or the drum unir itself.
Google a business called " the parts drop". They will have both the chip and or the drum cartridge. It is not resettable with a diagnostic code.

Aug 19, 2010 | Xerox WorkCentre Pro 416DC Copier

1 Answer

Paper stop before the fuser


hi,clean drum cartridge or fuser espicially fuser.be sure little papers in fuser.

May 15, 2009 | Xerox WorkCentre Pro 416DC Copier

1 Answer

H2 Blinking on the panel


Error code means that:
H2 Thermistor Open

Part #
Xerox Workcentre Pro 16FX, Xerox Workcentre XD100, Xerox Workcentre XD102, Xerox Workcentre XD103F, Xerox Workcentre XD104, Xerox Workcentre XD105F, Xerox Workcentre XD120F, Xerox XC1020, Xerox XC1040, Xerox XC820

Mfr Part #: RDTCT0128FCZZ


Xerox Workcentre Pro 16FX, Xerox Workcentre XD100, Xerox Workcentre XD102, Xerox Workcentre XD103F, Xerox Workcentre XD104, Xerox Workcentre XD105F, Xerox Workcentre XD120F

Mfr Part #: CTHM-0019DS52, CTHM-0019FC52

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Feb 21, 2009 | Xerox WorkCentre XD100 All-In-One Laser...

2 Answers

CA1 error code on my xerox workcentre 416


Pretty much yes. That message is that the Polygon mirror, is not spinning. That is the motor/mirror assembly inside the laser unit. There is a slight chance it is just sticky, but that motor failure is not uncommon at all in that product.
You can try going on google and searching a business called " the parts drop" and call, ask for Britt. There are 2 different lasr units for that machine, simply called a large and small laser unit.

Aug 22, 2008 | Xerox WorkCentre Pro 416 All-In-One Laser...

1 Answer

Xerox Workcentre Pro 416DC


Try holding down the "8" and "clear/stop" simultaneously to get the malfun. code

Jun 11, 2008 | Printers & Copiers

2 Answers

Error Code Call For Service


Most likely the laser has failed and needs replaced. Here is the documentation.

CA1 Indicates that the polygon motor in the ROS has failed.
arrwup.gifProcedure Enter output test, code 103, GP 10.
The polygon motor runs. Yes No Unanswered
Perform the following:
  • Check the connector CN26 on the Interface PWB. Refer to Wiring Diagram 4.
  • Check the harness and the pin connectors.
  • Check the Interface PWB for damage.
  • Install a new ROS, PL 9.10 Item 15.
  • Install a new Interface PWB, PL 9.30 Item 5.
Check at connector CN26 pin 4 on the Interface PWB for a low signal. Refer to Wiring Diagram 4.
The signal is low. Yes No Unanswered
Perform the following:
  • Check all the connectors to the interface PWB are pushed fully home.
  • Check the interface PWB for damage.
  • Install a new ROS, PL 9.10 Item 15.
  • Install a new interface PWB, PL 9.30 Item 5.
Perform the following:
  • Check all the connectors to the interface PWB are pushed fully home.
  • Check the interface PWB for damage.
  • Install a new interface PWB, PL 9.30 Item 5.

May 13, 2008 | Xerox WorkCentre Pro 416 All-In-One Laser...

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