I have an Arris cable modem and use Xbox live. They work very well together. Most ISP's will only allow one active device at a time. When you switch between you cable modem and your Xbox you need to use a pen and press the reset button on the arris every single time you switch.
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This is a product that will support WiFI. Here is a description of it:
Touchstone; TG862A/NA Wireless eMTA;
DOCSIS 3.0, 802.11n, 2.4GHz, 4 Gigabit
Ethernet, 115-240VAC, 50/60 Hz North American Power cord,
If tech from service company could not activate service, I assume he feels something is wrong with the modem itself. Are you connecting over frequency 802.11n to the modem, perhaps it is not seeing the wireless frequency?
ARRIS modem is a phone/hsi modem. What youll need to do is first turn power off on xbox then unplug the power supply from the back of the Arris modem and unscrew the coaxil/cable wire from the back of the modem for about a minute. Then plug in the power cord to the modem wait another half minute then screw in the coaxil/cable wire....wait for the lights to come back on make sure the online light is solid green not flashing and follow the ethernet cable (Looks like a thick telephone wire) and make sure you have that ethernet cable seated/snapped into the ethernet port on your xbox. Then turn the xbox on and do connection test. FINISHED..IF it's still not working make sure you have Internet service from your provider and if using a router bypass it at first see if you can get onto xbox live without the router. If you can with just connected directly to your arris modem without the router involved. If you do want to use wireless contact your router manufacture and or xbox support at 800-469-9269.
http://www.drivers-fix.net/arris.php. Comcast sometimes has drivers for this device. Use the ethernet connection if you can cause Arris EMTA's usb outputs **** unless your trying to do both which is what I think your doing. If your computer only has a USB connection look for adaptors
hi, mate check firewall settings of your modem/router. Then contact your IT administrator and he should be able to make changes to configurations for you. In most cases if server classify's your connection as unsafe it rejects it.
Most cable company's will not allow you to use the USB and the ethernet connection at the same time. You will need to only use ethernet to your PC and your XBOX. Once you have the ethernet cord connected from your modem to the WAN/Internet port on your router you will need to press the reset button on the back of the arris to authorise the router for access. After that is done you will plug you XBOX into 1 of the 4 numbered ports on the router. Then you will need an additional ethernet cord for your PC.
try shutting of your computer then shutting off the modem, the modems have batteries you might have to remove them theres usally a panel on the bottom, in the back you should have a wire for comcast cable and an ethernet chord telephone too if you have everything. also your modem could be broken, i had the same problem