Question about Microsoft Xbox 360 Console

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Disc Tray wont stay shut

One night i went over to put a new game in and after i put the disc in i pressed the eject/close button. Right after it closed, it ejected on its own. Every time i pressed close, from either the dashboard, or the console it will close and about a second later open on its own. No matter what i did it wouldn't stay shut. It closes, then opens and stays open. They only way it would stay shut is if the power cord was pulled right before it opened again. So pretty much i cant play any games now.

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  • Anonymous Jun 22, 2008

    i put the disc in i pressed the eject/close button. Right after it closed, it ejected on its own. Every time i pressed close, from either the dashboard, or the console it will close and about a second later open on its own. No matter what i did it wouldn't stay shut. It closes, then opens and stays open. They only way it would stay shut is if the power cord was pulled right before it opened again.

  • Anonymous Jun 22, 2008

    disc tray shuts then starts bugging outand opens half way and stays at half open on or closed

  • Anonymous Jun 23, 2008

    xbox 360 comes on by iteslf and the tray pops out on its own... wen i try to close it again it just opens out again

  • bigpoppy Sep 10, 2008

    when i turn on the x box 360 the tray opens right away and wont stay closed. the light in the center of the power button just flashes rapidly and i have to pull the power cord out to make the tray stay closed.

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A lot of people have this problem. Before you post, look around.

Anyway, I was able to call xbox 360 customer support. We did the troubleshooting but it still would not work, so they took my xbox 360 in for repairs. I would not try to fix it on your own because it might negate the warranty.

Xbox Support: 1-800-4MY-XBOX

Posted on Jun 22, 2008

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Cant open dvd drawer


Sometimes DVD player drawers get stuck closed because the disc inside isn't seated properly. At other times the player may have another problem. The first step in discovering if it is the disc or another issue is to remove the disc. Most DVD players have a secret eject button. It allows you to open the drawer when a disc gets stuck and cannot be ejected normally.
For this you'll need a standard size paperclip.

  1. Unfold the paperclip and make it as straight as possible.
  2. Look closely at your DVD player . Push the tip the paper clip into the small hole on the tray cover on the front of the Toshiba. The hole is on the right side of the cover.
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  4. Gently pull the drawer until it's fully retracted. Be careful not to pull too far.
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What do I do it will not Except my games it just kicks them out


It looks like something is keeping the tray from closing all the way or the eject button is somehow being pressed when it closes. Open the tray and get a flash light to look inside to see if there is anything in there that shouldnt be (like maybe a disc that came loose from the tray and is still inside the xbox). If it looks all clear try holding down the eject button when putting the disc in. If that doesnt work try opening and closing it without a disc in. If it stays closed without a disc open and close it a couple times to be sure then try putting the disc in again. If that doesnt work try standing the xbox up on its side and putting the disc in.

The next step I would try is replacing the disc drive. This of course will void your warranty if you do it yourself I would suggest requesting repair from Microsoft if it is in warranty (http://support.xbox.com/en-US/xbox-360/repair/repair-process)

If it is not in warranty try replacing the disc drive (This is pretty complicated. I have done it and honestly wouldnt suggest doing it yourself unless you are very familiar with disassembling and resembling electronics.) Here are instructions http://hardandsoftgaming.wordpress.com/2011/03/12/replacing-a-faulty-xbox-360-dvd-drive-firmware-flash-or-circuit-board-transplant/

If you are not comfortably with doing this yourself find a local repair shop.

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I put a disk in and there was already one in now it wont eject


The disc tray does not eject when the OPEN/CLOSE button is pressed. Solution
sp.gif sp.gif Follow the steps below to troubleshoot this issue.
    IMPORTANT: The disc tray will not open while a disc is loading; this is normal operation. If this is the case, wait until the disc is finished loading before pressing the OPEN/CLOSE button to open the disc tray.
  1. Make sure the disc tray is not locked; if necessary,
  2. Perform a power reset.
    1. Press and hold the POWER button for 10 seconds until the BD player turns off.
    2. After the BD player turns off, press the POWER button again to turn it back on.
  3. Attempt to open the disc tray by pressing the OPEN/CLOSE button on the front of the BD player.
  4. If the disc tray still does not open and a disc is stuck inside, follow the steps below to force the disc tray to eject:
    1. Turn off the BD player.
    2. Turn the BD player back on.
    3. Immediately after POWER ON is displayed, press the STOP button on the front of the player. IMPORTANT: Only use the STOP button on the front of the BD player. The remote control cannot be used for this operation.
      NOTES:
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      • It may be necessary to press the STOP button in step C two or three times.
If the issue is still unresolved, service may be required

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1 Answer

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Use the following steps to close the disc tray on an original Xbox 360 console.
Step 1: Remove the disc from the tray Step 2: Make sure the faceplate is on correctly
The faceplate is the plastic piece on the front of your console.
  • Press firmly around the edges of your faceplate to snap it into place (make sure it is flush with the rest of the console). If the faceplate is not on correctly, the disc tray won't close.
  • If you find that the faceplate is the problem, please contact Xbox Support to order a replacement faceplate.
If this does not resolve your issue, please try step 3. Step 3: Press the eject buttonTry closing the disc tray by pressing the eject button. If the disc tray successfully closes, open the tray and insert a disc. Now try opening and closing the tray with a disc in the tray.
Note Make sure that the disc isn't sticky and doesn't have any labels that could prevent the tray from closing.
If your disc drive still will not close, please try step 4. Step 4: Move the disc drive tray
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  2. Press the eject button on your Xbox 360 console.If your disc drive still will not close, you need to have your console repaired.
  3. Step 5: Request a repair If the disc tray still won't close properly, your Xbox 360 console needs to be repaired.


Xbox 360 S consoleUse the following steps to close the disc tray on an Xbox 360 S console. Step 1: Remove disc from the trayIf there is a disc in the disc tray, remove the disc. Step 2: Press the eject buttonTry closing the disc tray by pressing the eject button. If the disc tray closes successfully, open the tray and insert a disc. Now, try opening and closing the tray with a disc in the tray.

Note Make sure that the disc isn't sticky and doesn't have any labels that could prevent the tray from closing.

stickerdisc.jpg

If the disc tray still will not close, please try step 3. Step 3: Move the disc drive tray
  1. Gently move the tray up and down, and then from side to side.
  2. Press the eject button on your Xbox S 360 console.

If the disc tray still will not close, you need to have your console repaired. Step 4: Request a repairIf the disc tray will not close, you need to have your console repaired.

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Try these tips.....usually holding down the touchpad buttton while tapping the eject button during bootup works.

picexporterror Shut down the computer and start up whilst holding down the mouse button. This may take some time, but keep your finger on the mouse button right up until the disc comes out or the log-in screen has appeared.
picexporterror If you have Toast Titanium installed on your computer, choose EJECT DISC from the menubar.
picexporterror Sometimes you can successfully use the eject disc button in iTunes even if the disc is not visible to the Finder
picexporterror Open Disk Utility and choose the disc you wish to eject in the left-hand pane, then click on the Eject button.
picexporterror Some Macintoshes have a paperclip hole that you can insert a straightened paperclip into, manually triggering the eject mechanism.
picexporterror Open Terminal and type "drutil tray eject" to eject the disc/tray, and "drutil tray close" to close the tray.
picexporterror Restart the computer while holding down Command-Option-O-F, to enter the Open Firmware prompt. Type "eject cd" without the quotes, and press return. The disk ought to eject. To start into OS X, type "mac-boot" without the quotes. Press return, and the computer will continue with the startup. (This will not work on an Intel Mac. There is no Open Firmware on Intel Macs. )
picexporterror If your computer has an eject button on the keyboard, restart the computer holding down the Option key. When the startup disk selection screen appears, let go of the option key and press the keyboard's eject button.

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