Question about LG WM-2277HW Front Load Washer

5 Answers

Soap dispenser stuck on LG WM2277HW

Is there any way to get the soap dispenser drawer out if it is stuck in the closed position? When I tried to pull it out the front cover popped off but the drawer is still stuck. UGH!

Posted by on

  • 8 more comments 
  • Anonymous Jul 10, 2008

    My Grandfather has the same problem on his. Took the top off, and couldn't see what was sticking. Any help?

  • krisxray1960 Jul 11, 2008


  • violet_jack Jul 13, 2008


  • billy8382001 Jul 19, 2008

    dispenser wont open

  • Anonymous Aug 13, 2008

    Yeah, it is very frustrating to have a washing machine that costs that much and then sticks.

  • jborkacki Dec 01, 2008

    I have the same problem can not open the dispenser when I pul hard then the front plate comes off and the dispenser is still in the closed position.

  • kathylr Dec 03, 2008

    I had the same problem. I "solved" it for awhile by banging on the top of the front of the dispenser door with my fist while pulling on it at the same time. A more permanent fix: I soaked the whole drawer in a sinkful of water and limeaway to clear away lime deposits. I used a scrubbie in the chamber where the drawer goes. Before I reinserted the dispenser drawer, I used a clear wax crayon (usually for zippers, can also use a clear utility candle) along the plastic ridges that stick up on each side of the drawer.

  • ann1025 Dec 07, 2008

    my liqud softner box kept popping up making the door not it is stuck please is there a way to open it up?

  • jzminbnee Feb 12, 2009

    RRRRRRRAAAARH!! same problem here Help!!

    Thank you,

  • Anonymous Feb 28, 2009

    I have the same exact problem.  I removed the entire top of the unit to see if I could see anything and nothing appeared out of the ordinary.  I tried pulling the drawer out slightly and sliding a butter knife into the slot and pressing down, but that didn't help either.  With the top off, you can see the entire dispenser assembly though.  On the right side and left sides, I popped off the sides to I could try to "look down" into the dispenser.  Well you can't get the entire top off unless you pull out the dispenser drawer and remove the 2 screws that hold the drawer assembly in.  When I did pop it up though, to the point where the only tabs holding the top part in were the front left and right ones, the drawer slid out.  

    Mine had no gunk or anything in it.  What I did find out that through trial and error was that the back right tray, which is the softener tray had become dislodged slightly so that when it was inserted, the front lifted up slightly, thus preventing it from opening.  It has two small plastic retainer clips in the rear that hold it down, mine were simply worn down so that it was not holding the cup down properly.  I removed it, and now with the drawer lid fastened back down, the drawer works like it used to.  I don't think you have to have that cup in there, so I took mine out.  If you look at the way it dispenses the softener, it almost looks like a time dispense thing, or when the cup reaches a certain water level, some softener goes down.

    Hope that helps someone else.



5 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Great advice. I used a portion of you plan. Pulled off the top, but since the softener cup is on the right, I only uncliped the 3 clips on that side of the assembly. With those loose, I could pry gently up on the back portion of the assembly lid, and the drawer pulled out.

I also see no need for the cover, other than a measuring device. So removed the screws at the front, pushed the assembly back into the washer, and unclipped the rest of the lid. Once the lid of the tray assembly was off, it was easy to remove the softener cover. The only challenging part was getting the re-closed assembly to go back into the cut-out in the face metal. I got caught a couple times, but getting my hand up under the assemble allowed be to push evenly up on both sides as I pushed it forward into place.

Now the door works fine again. Seems to be a significant design flaw by LG.

Hope the helps other.

Posted on May 17, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 487 Answers


Posted on Jun 23, 2008

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

OK, just went through this problem.
1a) look at the manual linked above for where everything is1b) Take the top cover off so you can access the dispenser2) The dispenser is still bolted to the front of the machine. This problem is compounded by the fact that the screws you need take out are blocked by the front of the drawer that is stuck. So I took a drill and bored out small holes through the plastic so I could access each of the two screws holding the dispenser in place.3) Unscrew the two holding screws. Save them. Now slide the dispenser towards the back of the machine to free it from the hooks on the left side. I was not able to fully pull it free but you need a little more room for step 4. Also, peel off the cable on the right side of the dispenser so it does not get pulled when you move the dispenser.4) There are 6 clips (3 to a side) on the dispenser that need to be lifted. Once all 6 clips are free, lift up on the back of the dispenser lid (near the hoses) pry the lid off. Once the lid is off you should be able to take the drawer out and freely move the dispenser around.
So in my case it was the blue softener lid (back right) that was warped and causing the problem.

Posted on Oct 07, 2011

  • DLLR Nov 23, 2012

    Thank you so very much. My son and I took out the softener dispenser top and it now works great! Could not have figured it out without you! Yeah for guys like you, saved me 150.00 ..... ; ).

  • Richard A Apr 13, 2017

    I also took out the softener insert and everything works great...


  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

  • Contributor
  • 1 Answer

The front of the blue top of the softener dispenser got stuck preventing the drawer from opening in my LG also. I found this site and did top removal, un-clipped and raised right side of plastic box and managed to get drawer out. I removed the blue softener top which fixed the problem with sticking but the wife said with it gone the softener dispenser was left full of water so she had to empty it before each use, a PITB. I took off top again removed the entire plastic box (held in place by two screws in front and two tabs on left side, also removed big hose at the rear bottom). I pushed in plastic clips and popped off the top. I determined the front of the blue top had to be hanging on the rear lip of the Pre-wash water dispenser. I filed down the back lip of the Pre-wash water dispenser area on the lid of the box (took it down about 1/2 way). Re-assembled and re-installed the box and dispenser tray. I tested many (75-100?) in/outs of the dispenser tray with the blue softener top in place, no hang-ups. Re-connected big hose at rear, put top back on, ran a dummy wash cycle to check for leaks. If it hangs up again I'll do a bit more filing of the lip as this seems to be the problem area. I'll post update if further modifications are required.

Posted on Aug 01, 2013

  • pjka
    pjka Nov 08, 2013

    I miraculously avoided all of the unclipping and everything else by partially lifting the right side of the dispenser box enough to see the blue softener cover, inserte a screwdriver in and pushed down on the cover while sliding the drawer out and it worked!!!!


  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

  • Contributor
  • 2 Answers

Same deal happened with me. I just unclipped one side of the dispenser top and lifted it enough to allow the drawer to slide open. Once the drawer was open, I could remove those irritating little compartment lids that kept jamming the drawer shut. Closed it all back up and everything works fine.

Posted on Feb 24, 2013

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Issues with leftover soap and water in soap dispenser when wash is done. Cleaned dispenser and still doing it!!! PLEASE HELP

Remove the soap drawer completely, and wash it in warm water. Clean the roof of the hole where the dispenser drawer is using a plastic pot brush and some hot water. There are holes where the water comes from and they get splashed with soap.

Jan 31, 2016 | LG WM2140CW Washer

1 Answer

The dispenser drawer on my LG WM2277HW is stuck and I can't open it. Suggestions on what to do to fix this.

Hi Elaine258, you may need to take a look into it from the top, the soap, softener dispenser may be catching. Fairly straight forward to do, disconnect from the mains, two fasteners at the back hold the top on (if I remember right) lift top up from back and push forward, vvwalla.
Hope this helps.

Oct 04, 2015 | LG WM Washing Machines

1 Answer

How do i get the soap dispenser unclogged?

Open the soap dispenser drawer and press the green drawer retainer (in the middle compartment) down while pulling the drawer outwards, this will release the catch on the drawer.

Sep 03, 2014 | LG TROMM WM2688H 4.0 cu.ft. Front Loading...

1 Answer

WM2277HS front loader , the drawer to put the detergent in is stuck, how do I get it open?

I have slightly different model. Tried the remove the top option. It turned out the the drawer assembly had removable top, removed to two screws that held the assembly in place, uncliped e front assymply drawer handle and cleaned out the soap deposits. Soap build up under dispenser parts had caused the problem. It seems like running the machine a few times might have cleared the soap.

Mar 14, 2011 | LG WM2277HSW XL Front Load Stackable...

1 Answer

LG TROMM WM2277HW Problem: cannot pull open the soap/bleach/softner dispenser drawer. Have a solution?


Try and disassemble the dispenser & check the wiring to the dispenser housing--

1. Disassemble the top plate assembly(Unscrew 2 screws on the back of the top plate).
2. Pull out the drawer.
3. Push out the DISPENSER ASSEMBLY after unscrew 2 screws.
4. Unscrew the nut at the lower part of the dispenser.
5. Disassemble the 4 connectors from the valves--
Wire Color
Blue Housing (OR-BK)
White Housing (WH-BK)
Blue Housing (GY-BK)
Red Housing (BL-BK)
6. Unscrew 2 screws from the back of the cabinet.
Hope this helps... Please post back if you need more information.

Jan 26, 2011 | LG WM-2277HW Front Load Washer

2 Answers

My new LG washer always has water in the soap dispenser, bleach dispenser, and fabric softener dispenser after the cycle has finished. Is this normal?

Mine too!! Very annoying, especially since the water then drains down onto to floor and has actually made the door hinges stiff! I just use powdered bleach now.

Aug 22, 2010 | LG Washing Machines

2 Answers

Fabric softener not draining

Remove the dispenser drawer by pushing down on the tab at the center back and pulling drawer out. Now, remove the top of the fabric softener compartment and the parts of the soap dispenser and clean them all out. An old toothbrush often helps. Reassemble and replace. They should siphon out now.

May 23, 2009 | LG WM1814CW Front Load Washer

2 Answers

Cant open soap drawer on washer

I opened up the top of the washer by unscrewing the screw in the back. then I pressed down hard on the white plastic cover of the soap dispenser that you will see on the front left hand side of the machine. I also moved it slightly to the right by pushing on the side of the same unit.

The soap dispenser then opened up fine. I cleaned out the soap dispenser from any crud that developed in it. Now it opens and closes nicely.

Did you know there is a class action lawsuit against LG for mold that develops inside of this model washer? I joined in the lawsuit. There should be no mold accumulating in any washer.

Sep 07, 2008 | LG WM-1485FHD Front Load Washer

2 Answers

Soap Dispenser drawer will not open.

Upon taking the top of washer off, it exposes the liquid dispenser. There are three snap clips on the right side as you look at it from the front. Unsnap and lift slightly on the dispenser lid. This should provide the clearance you need to open the drawer. Examine the blue covers for the fabric softener and bleach. You will see scrape marks where it has been rubbing on the the top cover when closing and opening. Using a soldering iron or an abrasive, wear down the sharp edges that are catching...This solved the problem for me.. ( :

Al Holm Chisago City, MN

Feb 22, 2008 | LG WM1814CW Front Load Washer

1 Answer

Sticking dispenser drawer

no other way then force but having got it out you should try to estabish why it is sticking

Apr 01, 2007 | LG WM-2277HW Front Load Washer

Not finding what you are looking for?
LG WM-2277HW Front Load Washer Logo

5,563 people viewed this question

Ask a Question

Usually answered in minutes!

Top LG Washing Machines Experts

Dan Webster
Dan Webster

Level 3 Expert

8220 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Gerry Harvey
Gerry Harvey

Level 3 Expert

1474 Answers

Are you a LG Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides