Question about LG WM-2277HW Front Load Washer

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Soap dispenser stuck on LG WM2277HW

Is there any way to get the soap dispenser drawer out if it is stuck in the closed position? When I tried to pull it out the front cover popped off but the drawer is still stuck. UGH!

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  • Anonymous Jul 10, 2008

    My Grandfather has the same problem on his. Took the top off, and couldn't see what was sticking. Any help?

  • krisxray1960 Jul 11, 2008

    I AM HAVING THE SAME PROBLEM!! IT WAS STICKING AT FIRST, BUT WHEN I PULLED IT A BIT HARDER IT WOULD OPEN UP. NOW, I CAN'T GET IT OPEN AT ALL! NOW WHEN I PULL A BIT HARDER-THE DRAWER FRONT PLATE COMES OFF, BUT I STILL CAN'T GET THE DISPENSER TO BUDGE! I DON'T UNDERSTAND WHY I PAID TOP DOLLAR FOR A WASHING MACHINE THAT I CAN'T USE CORRECTLY & CAN'T SEEM TO FIND AN ANSWER FOR WHAT IS SEEMINGLY A SIMPLE PROBLEM!!!

  • violet_jack Jul 13, 2008

    HOW DO YOU GET ACCESS TO THE PUMP AND MOTOR ASSEMBLEY

  • billy8382001 Jul 19, 2008

    dispenser wont open

  • Anonymous Aug 13, 2008

    Yeah, it is very frustrating to have a washing machine that costs that much and then sticks.

  • jborkacki Dec 01, 2008

    I have the same problem can not open the dispenser when I pul hard then the front plate comes off and the dispenser is still in the closed position.

  • kathylr Dec 03, 2008

    I had the same problem. I "solved" it for awhile by banging on the top of the front of the dispenser door with my fist while pulling on it at the same time. A more permanent fix: I soaked the whole drawer in a sinkful of water and limeaway to clear away lime deposits. I used a scrubbie in the chamber where the drawer goes. Before I reinserted the dispenser drawer, I used a clear wax crayon (usually for zippers, can also use a clear utility candle) along the plastic ridges that stick up on each side of the drawer.

  • ann1025 Dec 07, 2008

    my liqud softner box kept popping up making the door not open..now it is stuck shut.....help please is there a way to open it up?

  • jzminbnee Feb 12, 2009

    RRRRRRRAAAARH!! same problem here Help!!

    Thank you,

  • Anonymous Feb 28, 2009

    I have the same exact problem.  I removed the entire top of the unit to see if I could see anything and nothing appeared out of the ordinary.  I tried pulling the drawer out slightly and sliding a butter knife into the slot and pressing down, but that didn't help either.  With the top off, you can see the entire dispenser assembly though.  On the right side and left sides, I popped off the sides to I could try to "look down" into the dispenser.  Well you can't get the entire top off unless you pull out the dispenser drawer and remove the 2 screws that hold the drawer assembly in.  When I did pop it up though, to the point where the only tabs holding the top part in were the front left and right ones, the drawer slid out.  


    Mine had no gunk or anything in it.  What I did find out that through trial and error was that the back right tray, which is the softener tray had become dislodged slightly so that when it was inserted, the front lifted up slightly, thus preventing it from opening.  It has two small plastic retainer clips in the rear that hold it down, mine were simply worn down so that it was not holding the cup down properly.  I removed it, and now with the drawer lid fastened back down, the drawer works like it used to.  I don't think you have to have that cup in there, so I took mine out.  If you look at the way it dispenses the softener, it almost looks like a time dispense thing, or when the cup reaches a certain water level, some softener goes down.


    Hope that helps someone else.

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Great advice. I used a portion of you plan. Pulled off the top, but since the softener cup is on the right, I only uncliped the 3 clips on that side of the assembly. With those loose, I could pry gently up on the back portion of the assembly lid, and the drawer pulled out.

I also see no need for the cover, other than a measuring device. So removed the screws at the front, pushed the assembly back into the washer, and unclipped the rest of the lid. Once the lid of the tray assembly was off, it was easy to remove the softener cover. The only challenging part was getting the re-closed assembly to go back into the cut-out in the face metal. I got caught a couple times, but getting my hand up under the assemble allowed be to push evenly up on both sides as I pushed it forward into place.

Now the door works fine again. Seems to be a significant design flaw by LG.

Hope the helps other.

Posted on May 17, 2009

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Here is your SERVICE MANUAL

Posted on Jun 23, 2008

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OK, just went through this problem.
1a) look at the manual linked above for where everything is1b) Take the top cover off so you can access the dispenser2) The dispenser is still bolted to the front of the machine. This problem is compounded by the fact that the screws you need take out are blocked by the front of the drawer that is stuck. So I took a drill and bored out small holes through the plastic so I could access each of the two screws holding the dispenser in place.3) Unscrew the two holding screws. Save them. Now slide the dispenser towards the back of the machine to free it from the hooks on the left side. I was not able to fully pull it free but you need a little more room for step 4. Also, peel off the cable on the right side of the dispenser so it does not get pulled when you move the dispenser.4) There are 6 clips (3 to a side) on the dispenser that need to be lifted. Once all 6 clips are free, lift up on the back of the dispenser lid (near the hoses) pry the lid off. Once the lid is off you should be able to take the drawer out and freely move the dispenser around.
So in my case it was the blue softener lid (back right) that was warped and causing the problem.

Posted on Oct 07, 2011

  • DLLR Nov 23, 2012

    Thank you so very much. My son and I took out the softener dispenser top and it now works great! Could not have figured it out without you! Yeah for guys like you, saved me 150.00 ..... ; ).

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The front of the blue top of the softener dispenser got stuck preventing the drawer from opening in my LG also. I found this site and did top removal, un-clipped and raised right side of plastic box and managed to get drawer out. I removed the blue softener top which fixed the problem with sticking but the wife said with it gone the softener dispenser was left full of water so she had to empty it before each use, a PITB. I took off top again removed the entire plastic box (held in place by two screws in front and two tabs on left side, also removed big hose at the rear bottom). I pushed in plastic clips and popped off the top. I determined the front of the blue top had to be hanging on the rear lip of the Pre-wash water dispenser. I filed down the back lip of the Pre-wash water dispenser area on the lid of the box (took it down about 1/2 way). Re-assembled and re-installed the box and dispenser tray. I tested many (75-100?) in/outs of the dispenser tray with the blue softener top in place, no hang-ups. Re-connected big hose at rear, put top back on, ran a dummy wash cycle to check for leaks. If it hangs up again I'll do a bit more filing of the lip as this seems to be the problem area. I'll post update if further modifications are required.

Posted on Aug 01, 2013

  • pjka
    pjka Nov 08, 2013

    I miraculously avoided all of the unclipping and everything else by partially lifting the right side of the dispenser box enough to see the blue softener cover, inserte a screwdriver in and pushed down on the cover while sliding the drawer out and it worked!!!!

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Same deal happened with me. I just unclipped one side of the dispenser top and lifted it enough to allow the drawer to slide open. Once the drawer was open, I could remove those irritating little compartment lids that kept jamming the drawer shut. Closed it all back up and everything works fine.

Posted on Feb 24, 2013

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