Question about Samsung CLP 300 Laser Printer

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Paper keeps jamming

The printer will start to print, pull in the paper 3 or 4 inches then stop. does it every time.

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  • kenhicg Jun 24, 2008

    yes. standard paper.

  • kenhicg Jun 24, 2008

    it gives me a paper tray jam. I found if I push in slightly on the front of the tray it prints fine. Any ideas?

  • Anonymous Sep 02, 2008

    every time I go to print it pulls in about 1 - 3" of paper then jams. It is crazy, I cannot get any volume printing done. Sometimes pulls it through and just before exiting machine it jams.

  • chrisr348 Sep 18, 2008

    I exactly have the same problem.

    We don't use the printer very often. It may be about a month before last use.

  • kenhicg Sep 23, 2008

    I emptied and cleaned the waste toner container and cleaned the yake up roller. No luck so far. You should know that the waste toner container was packed when I emptied and cleaned it.

    Thank you.

  • kenhicg Nov 09, 2008

    Well I had cleaned the roller, removed everything I could remove and cleaned everything I could clean. I still had the problem. I then proceded to remove the rubber pick up roller. (If anyone has an easier way to do this let me know). once I removed it I took it apart cleaned thouroughly and replaced it in different position on the wheel than it was before. Just to get new rubber exposed. NOW IT WORKS PERFECTLY!!! It's about time. Just reaching up there to clean it was not enough. I had to remove it.

    THank you All.

  • Anonymous Nov 11, 2008

    I have the same paper tray jam problem. Printer starts up pulls the paper in about 1 inch and jams. I've tried cleaning the little rubber roller with alcohol but it only worked once after that now it jams always. I haven't been too happy with the printer and have you checked out the prices of the toner cartridges!!!

  • pgroy1 Nov 25, 2008

    Clicking noises came first; now the paper feeds about 1-2 inches before jam is initiated. 


    Not much use on this printer, but the large rubber roller looks aged & cracked probably a bit shrunk, leading to slipping rather than grabbing.

  • slumlord Dec 10, 2008

    I have a similar problem which manifests itself in two ways. Either the paper is not picked up at all and a paper jam is reported, or if it is it is taken up then it only travels about 3 inches, stops and again a jam is reported.

    Very occasionally it works fine for a number of copies, then will not work correctly regardless of how many times I retry.


  • chrisr348 Jan 20, 2009

    I have now tried 80g, 90g and 100g paper - all from different suppliers. I have cleaned the roller, and updated the firmware.



    I have tried it with a full try, a near empty tray and a half full tray.


    Any more ideas?

  • chrisr348 May 11, 2010

    I think we may be getting closer.

    I notice that when the printer stops, the initial feed is not as far as the initial feed when it's okay. Also, pushing the paper into the initial feed sometimes seems to help.

    So I think the problems may be the wide feed roller that I see in the middle when I look into the paper tray slot.

    I have tried to clean it, but this doesn't seem to have helped.

    Are there any more detailed schematics of the printer anywhere, I don't know the correct terms for the components. I don't know what "smart display" is, and I can't find a waste container on my CLP-300 printer.

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I was told by the local repair shop that Samsung made at least two mistakes on this printer related to the feed roller. 1) Many were installed backwards; reversing fixes it. 2) Many rollers were not manufactured correctly - replacement is about $20 (plus labor). They told me to call Samsung and ask them to at least cover labor to determine which problem; will do shortly. Don't forget, if you registered your printer, you got an extra 3 months warranty, 15 months total. I missed that by a month :(

Posted on Jan 20, 2009

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Upgrade the firmware to V1.00.12.35.02, ensure it's the correct version ti's different for network and non network versions
http://www.samsung.com/uk/support/download/supportDown.do?group=printsolutions&type=printsolutions&subtype=colourprinters&model_nm=CLP-300&mType=FM&dType=D&vType=R
Keep the paper tray full

Posted on Dec 09, 2008

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I've had this problem, too.  Cleaned the roller, no dice.  Removed and replaced the imaging unit (as per instructions in the manual), dusting a little around in the space and it now works fine.  I didn't buy a new imaging unit, just put the old one back in.

Posted on Nov 09, 2008

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Are you just using standard copy paper?

Posted on Jun 22, 2008

  • Mitch Patterson
    Mitch Patterson Jun 24, 2008

    I would try and clean the pickup roller, with a little of rubbing alcohol on a lint free cloth, and what error does the printer give you and how do you get the paper out then



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It is probably the rubber on the paper feed roller that is worn so it doesnt grip the paper. I had this and the paper would feed in then stop just as it was exiting the top of the printer. If it doesnt get this far but is just stopping at the initial paper take up try seeing in smartpanel if it is a waste toner full error. I had this too. You would tip the printer up to feed paper or look for a jam this would knock the dust in the waste contain around a bit and a page or two would print then the waste was full again and nothing. Take out the waste container and **** out the toner dust with a vacuum cleaner and then give it a try cheaper than a tenner for a new waste container!

Posted on Sep 20, 2008

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