Our over the range microwave has had a problem with the door handle. Recently the top screw that holds the handle on came out and seems to have dropped down inside the door. we cannot see anyway to get it out or to replace it (no visible screws or ways to get inside) , therefore our handle is just swinging loose right now. Is there anyway we can fix this problem, or because of the dangers of working with microwaves will we have to call a professional?
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You can order new "cap handles" (the plastic parts that join the aluminum handle to the door for 3.99 each plus 8.99 shipping and handling at the Sears Parts Direct Website. The part number is DE67-00222C. When you have the parts in hand, open the microwave oven door. On the inside surface of the door their is a black plastic frame around the door that pops off easily (gently use a screw driver to pry up the door frame) so that you can have access to the screws that attach the end caps to the door. You will need to hold the remant of the cap handle (the part that is probably broken off even with the glass surface on the outside side of the door) still while you unscrew the screws. Once the screws and broken remnant of the handle caps are out, you are ready to put new handle caps on the handle, then put the handle with the new handle caps on the door. By the way, Samsung was absolutely NO help with this. The agent I chatted with denied that their were any reports of the handles breaking off, so I had to cut and past the postings about the door handle breaking off ON THEIR OWN WEBSITE under "Community Q and A" into the chat box -- still the agent did not acknowldege the existance of these reports...or the possibility of a poor design. I asked for them to send me a couple of the $4 parts as a good will gesture....got nothing but lofty words about Samsung commitment etc. and only a authorized technition blah blah, no action. All you need is a strong thumbnail, a phillips head screw driver, new handle caps.
Yes, you're right about the screws. The inner door is held by clips. Just pop it out using a butter knife or something similar. You might need to remove the door from hinges first (It's been too long after I repaired one of these, so I don't remember exactly).
Remove two screws on top at front in order to remove plastic front vent
grill. Then the door lifts off pin hinges. Lay door flat on surface.
Plastic trim snaps off with gentle prying (start at bottom middle and
bottom hinge side). Then remove six screws holding notched metal
section with door latch. This piece will also snap out (several visible
clips holding it around edges). Then remove door handle screws, Replace
handle and reverse process to put back together.
Check out this door frame diagram,
specifically number 1805. It clips on to the door frame. Remove it
using a dull table knife or something similar (be careful not to
scratch or break anything). You will then have access to the bottom
There is a pin holding the door on upper right hand corner of the door. Holding the door in the open position, lift up on the door a little and remove the pin. The door will come off. There are two screws on the edges of the door on the end where the handle is located. Remove the screws. Now, Take a slim screw driver, and carefully pry between the inside door panel and the ourside door panel starting at the end where the door handle is. Lift the inside of the door out. The opposite end of the inside door panel will come out last. Believe me, this works. Getting it back together is a little bit different, but it snaps back together without using tools. Just put the inside of the door back by laying it down with the handle side down after you have replaced the handle of course. Now, pushing in on the inside of the door panel starting on the handle side, start with lining up the panel and push gently. It will go back into place much much easier than it comes out.
pop the plastic off inside door you will see 2 screws that hold handle on or if your trying to get the door hinges off unscrew bottom panel to access bottom hinge screw and vent at top to access screws for top hinge